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Customer perception of corporate social responsibility and its impact on customer engagement: critical significance of corporate reputation
16 references·1 citing·47 second hop
Customer perception of corporate social responsibility and its impact on customer engagement: critical significance of corporate reputation (2023)Customer perception of corporate social r…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives (2009)Engagement, telepresence and …The Process of Customer Engagement: A Conceptual Framework (2008)The Process of Customer Engag…Strengthening Stakeholder–Company Relationships Through Mutually Beneficial Corporate Social Responsibility Initiatives (2008)Strengthening Stakeholder–Com…Customer-based corporate reputation of a service firm: scale development and validation (2007)Customer-based corporate repu…The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment (2006)The Role of Corporate Social …The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)The Effect of Corporate Socia…Corporate image and corporate reputation in customers’ retention decisions in services (2001)Corporate image and corporate…Corporate Social Responsibility (1999)Corporate Social Responsibili…Corporate Citizenship: Cultural Antecedents and Business Benefits (1999)Corporate Citizenship: Cultur…Analyzing the Commitment-Loyalty Link in Service Contexts (1999)Analyzing the Commitment-Loya…CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES. (1997)CORPORATE SOCIAL PERFORMANCE …The Structure of Commitment in Exchange (1995)The Structure of Commitment i…Organizational Images and Member Identification (1994)Organizational Images and Mem…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Social Behavior as Exchange (1958)Social Behavior as ExchangeStriking the balance: unraveling the influence of organizational culture on organization citizenship behavior with corporate social responsibility as the bridge (2024)Striking the balance: unravel…KEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION. (1991)PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT (1991)Corporate Social and Financial Performance: A Meta-Analysis (2003)Signaling Theory: A Review and Assessment (2010)Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Building Corporate Associations: Consumer Attributions for Corporate Socially Responsible Programs (2006)Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions (2009)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer engagement, buyer‐seller relationships, and social media (2012)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Economic Institutions of Capitalism (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Consistent Partial Least Squares Path Modeling1 (2015)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)Crafting a Job: Revisioning Employees as Active Crafters of Their Work (2001)The Social Identity Theory of Intergroup Behavior (2004)A Theory of Cognitive Dissonance (2017)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Company and the Product: Corporate Associations and Consumer Product Responses (1997)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Reaping relational rewards from corporate social responsibility: The role of competitive positioning (2007)How can corporate social responsibility activities create value for stakeholders? A systematic review (2010)A Three-Dimensional Conceptual Model of Corporate Performance (1979)Motivation and Personality (1997)How corporate social responsibility is defined: an analysis of 37 definitions (2006)“Implicit” and “Explicit” CSR: A Conceptual Framework for a Comparative Understanding of Corporate Social Responsibility (2008)Strategic management a stakeholder approach (2010)Conceptualizing the circular economy: An analysis of 114 definitions (2017)The Behavioral Consequences of Service Quality (1996)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)A resource‐based view of the firm (1984)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)The cornerstones of competitive advantage: A resource‐based view (1993)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Social Exchange Theory (1976)Social Exchange Theory (2006)What Makes Online Content Viral? (2011)
this work references cited by second hop

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 1999Corporate Social Responsibility6,435 cited
  • 1958Social Behavior as Exchange5,342 cited
  • 1994Organizational Images and Member Identification4,912 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 1997CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES.3,146 cited
  • 1995The Structure of Commitment in Exchange2,238 cited
  • 2006The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment1,653 cited
  • 2004The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits1,590 cited
  • 2008The Process of Customer Engagement: A Conceptual Framework1,365 cited
  • 2009Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives1,310 cited
  • 1999Corporate Citizenship: Cultural Antecedents and Business Benefits1,229 cited
  • 2008Strengthening Stakeholder–Company Relationships Through Mutually Beneficial Corporate Social Responsibility Initiatives1,074 cited
  • 2001Corporate image and corporate reputation in customers’ retention decisions in services1,072 cited

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  • 1999Analyzing the Commitment-Loyalty Link in Service Contexts987 cited
  • 2007Customer-based corporate reputation of a service firm: scale development and validation899 cited
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    • 2024Striking the balance: unraveling the influence of organizational culture on organization citizenship behavior with corporate social responsibility as the bridge23 cited