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The Impact of the Quality of Logistics Services in E-Commerce on the Satisfaction and Loyalty of Generation Z Customers
16 references·0 citing·42 second hop
The Impact of the Quality of Logistics Services in E-Commerce on the Satisfaction and Loyalty of Generation Z Customers (2023)The Impact of the Quality of Logistics Se…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…E-S-QUAL (2004)E-S-QUALComfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…DEFINING SUPPLY CHAIN MANAGEMENT (2001)DEFINING SUPPLY CHAIN MANAGEM…Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Corridors of Influence in the…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Tracking the evolution of the services marketing literature (1993)Tracking the evolution of the…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Brand Loyalty Vs. Repeat Purc…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? 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References

  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2014Partial least squares structural equation modeling (PLS-SEM)11,717 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2001DEFINING SUPPLY CHAIN MANAGEMENT5,167 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2004E-S-QUAL3,962 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
  • 1993Tracking the evolution of the services marketing literature977 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet872 cited
  • 2000

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Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees
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