References

• 2009The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration10,345 cited
• 2023Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy4,557 cited
• 2018Artificial Intelligence and the Public Sector—Applications and Challenges1,334 cited
• 2018Mapping the challenges of Artificial Intelligence in the public sector: Evidence from public healthcare947 cited
• 2019Role of fairness, accountability, and transparency in algorithmic affordance643 cited
• 2018Transforming the communication between citizens and government through AI-guided chatbots566 cited
• 2019How and where is artificial intelligence in the public sector going? A literature review and research agenda500 cited
• 2022AI adoption and diffusion in public administration: A systematic literature review and future research agenda481 cited
• 2011Public Value: Theory and Practice465 cited
• 2022Artificial intelligence for the public sector: results of landscaping the use of AI in government across the European Union356 cited
• 2020An experimental study of public trust in AI chatbots in the public sector350 cited
• 2008Proceedings of the 17th international conference on World Wide Web281 cited
• 2019Public value creation in digital government