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Mobile banking service quality and continuance intention: mediating role of satisfaction: a two-stage structural equation modeling-artificial neural network approach
16 references·4 citing·38 second hop
Mobile banking service quality and continuance intention: mediating role of satisfaction: a two-stage structural equation modeling-artificial neural network approach (2023)Mobile banking service quality and contin…How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM (2019)How to Specify, Estimate, and…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Examining the role of trust a…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Mediation analysis in partial least squares path modeling (2016)Mediation analysis in partial…Structural Equation Modeling with the SmartPLS (2015)Structural Equation Modeling …A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results (2011)Multigroup Analysis in Partia…E-S-QUAL (2004)E-S-QUALCommon method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Sustainable Investments in the Blue Economy: Leveraging Fintech and Adoption Theories (2025)Sustainable Investments in th…Mobile Banking Customer Satisfaction and Loyalty: The Roles of Technology Readiness (2025)Mobile Banking Customer Satis…Unveiling the determinants of alternative payment adoption: exploring the factors shaping generation Z’s intentions in Thailand (2024)Unveiling the determinants of…Decoding the Factors of Artificial Intelligence Mobile Banking Continuance Usage: The Nexus Between AI Characters and Usage Experience (2024)Decoding the Factors of Artif…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Organization and environment (1967)Structural Equations with Latent Variables. 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(1980)On the Evaluation of Structural Equation Models (1988)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 1991Assessing Construct Validity in Organizational Research6,615 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 2004E-S-QUAL3,962 cited
  • 2019How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM3,259 cited
  • 2016Mediation analysis in partial least squares path modeling2,345 cited
  • 2011Multigroup Analysis in Partial Least Squares (PLS) Path Modeling: Alternative Methods and Empirical Results1,324 cited

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2018
Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation
659 cited
  • 2015Structural Equation Modeling with the SmartPLS650 cited
  • Cited by

    • 2025Sustainable Investments in the Blue Economy: Leveraging Fintech and Adoption Theories29 cited
    • 2025Mobile Banking Customer Satisfaction and Loyalty: The Roles of Technology Readiness20 cited
    • 2024Decoding the Factors of Artificial Intelligence Mobile Banking Continuance Usage: The Nexus Between AI Characters and Usage Experience13 cited
    • 2024Unveiling the determinants of alternative payment adoption: exploring the factors shaping generation Z’s intentions in Thailand11 cited