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Introduction of Needs Skills in Tourism and Hospitality
16 references·0 citing·43 second hop
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References

  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 2008Competencies in the 21st century1,192 cited
  • 2018The Fourth Industrial Revolution: Opportunities and Challenges1,149 cited
  • 1994Tourism: Principles and practice1,064 cited
  • 2019Technological disruptions in services: lessons from tourism and hospitality960 cited
  • 2020Influences of the Industry 4.0 Revolution on the Human Capital Development and Consumer Behavior: A Systematic Review789 cited
  • 2021ESG: Research Progress and Future Prospects773 cited
  • 1990Customer participation in service production and delivery.759 cited
  • 2000THE PRACTICE OF COMPETENCY MODELING710 cited
  • 2016Job design research and theory: Past, present and future338 cited
  • 2002Skills and training for the hospitality sector: a review of issues244 cited
  • 1990Service Management: A Management Focus for Service Competition214 cited
  • 2020Big data and analytics in tourism and hospitality: opportunities and risks

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125 cited
  • 20194.0 Leadership Skills in Hospitality Sector22 cited
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