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Service innovation within public universities: implementing new service operations for social and racial inclusion
16 references·0 citing·45 second hop
Service innovation within public universities: implementing new service operations for social and racial inclusion (2023)Service innovation within public universi…Overcoming the Barriers to Establishing Interdisciplinary Degree Programmes: The Perspective of Managing Organisational Innovation (2021)Overcoming the Barriers to Es…HEd-INNOSERV: perceived service innovation scale for the higher education sector (2020)HEd-INNOSERV: perceived servi…Desarrollo de la capacidad de innovación en procesos de servicio al cliente del departamento de matrícula en instituciones de educación superior en Barranquilla, Colombia (2020)Desarrollo de la capacidad de…Universities and innovation ecosystems: a dynamic capabilities perspective (2019)Universities and innovation e…Public service innovation: a typology (2019)Public service innovation: a …Nurturing innovation and creativity in educational practice: principles for supporting faculty peer learning through campus design (2019)Nurturing innovation and crea…Understanding Public Service Innovation as Resource Integration and Creation of Value Propositions (2018)Understanding Public Service …Managing the university: Why “organized anarchy” is unacceptable in the age of massive open online courses (2017)Managing the university: Why …Co-Production, Interdependence and Publicness: Extending public service-dominant logic (2015)Co-Production, Interdependenc…Collaborative Innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship (2013)Collaborative Innovation: A V…Towards a Theory of Innovation in Services: A State of the Art (2010)Towards a Theory of Innovatio…Innovation in Services: A New Paradigm and Innovation Model (2010)Innovation in Services: A New…A model for analysing the innovation dynamic in services: the case of 'assembled' services (2008)A model for analysing the inn…The dynamics of innovation: from National Systems and “Mode 2” to a Triple Helix of university–industry–government relations (2000)The dynamics of innovation: f…Innovation in services (1997)Innovation in servicesTowards a theory of innovation in services (1986)Towards a theory of innovatio…In search of useful theory of innovation (1977)Technological paradigms and technological trajectories (1982)In search of useful theory of innovation (1993)KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION (2000)A review of innovation research in tourism (2009)An Evolutionary Theory of Economic Change. 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(1994)Capitalism, Socialism and Democracy (1997)INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA (2015)Public value creation through collaborative innovation (2016)Transforming the Public Sector Into an Arena for Co-Creation: Barriers, Drivers, Benefits, and Ways Forward (2016)Exchange and Power in Social Life. (1965)Evolving to a New Dominant Logic for Marketing (2003)Exchange and Power in Social Life (2017)From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? (2017)Beyond co‐production: Value creation and public services (2021)Value Creation in the Public Service Ecosystem: An Integrative Framework (2022)Dynamic capabilities and strategic management (1997)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Business Models, Business Strategy and Innovation (2009)The entrepreneurial university as driver for economic growth and social change - Key strategic challenges (2018)Building universities’ intrapreneurial capabilities in the digital era: The role and impacts of Massive Open Online Courses (MOOCs) (2020)The Competitive Advantage of Nations (1991)Dynamic capabilities for ecosystem orchestration A capability-based framework for smart city innovation initiatives (2021)Ecosystem leadership as a dynamic capability (2022)How do digitalization capabilities enable open innovation in manufacturing enterprises? A multiple case study based on resource integration perspective (2022)Organizational Strategy, Structure, and Process (1978)Central Problems in the Management of Innovation (1986)Responding to information asymmetry in crisis situations: innovation in the time of the COVID-19 pandemic (2021)Exploring artificial intelligence adoption in public organizations: a comparative case study (2022)Public sector innovation in context: A comparative study of innovation types (2022)Public sector innovation—From theory to measurement (2013)The evolution of service innovation research: a critical review and synthesis (2013)Technological and non-technological innovation and productivity in services vis-à-vis manufacturing sectors (2015)Linking Tolerance to Workplace Incivility, Service Innovative, Knowledge Hiding, and Job Search Behavior: The Mediating Role of Employee Cynicism (2018)
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References

  • 2000The dynamics of innovation: from National Systems and “Mode 2” to a Triple Helix of university–industry–government relations9,092 cited
  • 1997Innovation in services1,798 cited
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  • 2013Collaborative Innovation: A Viable Alternative to Market Competition and Organizational Entrepreneurship870 cited
  • 2015Co-Production, Interdependence and Publicness: Extending public service-dominant logic295 cited
  • 2019Public service innovation: a typology284 cited
  • 2019Universities and innovation ecosystems: a dynamic capabilities perspective284 cited
  • 2010Towards a Theory of Innovation in Services: A State of the Art78 cited
  • 2017Managing the university: Why “organized anarchy” is unacceptable in the age of massive open online courses73 cited
  • 2010Innovation in Services: A New Paradigm and Innovation Model60 cited
  • 2018Understanding Public Service Innovation as Resource Integration and Creation of Value Propositions54 cited
  • 2019Nurturing innovation and creativity in educational practice: principles for supporting faculty peer learning through campus design46 cited
  • 2008A model for analysing the innovation dynamic in services: the case of 'assembled' services45 cited
  • 2021Overcoming the Barriers to Establishing Interdisciplinary Degree Programmes: The Perspective of Managing Organisational Innovation

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16 cited
  • 2020Desarrollo de la capacidad de innovación en procesos de servicio al cliente del departamento de matrícula en instituciones de educación superior en Barranquilla, Colombia13 cited
  • 2020HEd-INNOSERV: perceived service innovation scale for the higher education sector8 cited
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