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Effects of Parcel Delivery Service on Customer Satisfaction in the Saudi Arabian Logistics Industry: Does the National Culture Make a Difference?
16 references·0 citing·39 second hop
Effects of Parcel Delivery Service on Customer Satisfaction in the Saudi Arabian Logistics Industry: Does the National Culture Make a Difference? (2023)Effects of Parcel Delivery Service on Cus…The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The impact of e-service quali…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Qualitative Content Analysis (2014)Qualitative Content AnalysisThe Hofstede model (2010)The Hofstede modelThe relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality (1994)Marketing Universals: Consume…UNDERSTANDING CUSTOMER EXPECTATION OF SERVICE (1991)UNDERSTANDING CUSTOMER EXPECT…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model (1991)Analysing Service Quality in …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Culture and Organizations (1980)Culture and OrganizationsDetermining Sample Size for Research Activities (1970)Determining Sample Size for R…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)The Behavioral Consequences of Service Quality (1996)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Naturalistic inquiry (1985)Three Approaches to Qualitative Content Analysis (2005)The qualitative content analysis process (2008)How to plan and perform a qualitative study using content analysis (2016)Directed qualitative content analysis: the description and elaboration of its underpinning methods and data analysis process (2018)Abstraction and interpretation during the qualitative content analysis process (2020)Social Theory and Social Structure (1958)The Silent Language (1959)Social Theory and Social Structure. (1969)Culture and cause: American and Chinese attributions for social and physical events. (1994)The psychological measurement of cultural syndromes. (1996)What leaders need to know: A review of social and contextual factors that can foster or hinder creativity (2004)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)Developing and validating a multidimensional consumer-based brand equity scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Customer satisfaction with services: putting perceived value into the equation (2000)
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References

  • 1970Determining Sample Size for Research Activities22,093 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 2014Qualitative Content Analysis6,634 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
  • 1980Culture and Organizations3,223 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,136 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,818 cited
  • 1996SERVQUAL: review, critique, research agenda1,770 cited
  • 1991UNDERSTANDING CUSTOMER EXPECTATION OF SERVICE1,479 cited
  • 1994Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality1,175 cited
  • 2019The impact of e-service quality and customer satisfaction on customer behavior in online shopping1,141 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,058 cited
  • 2002The relationship between service quality and customer satisfaction – a factor specific approach911 cited
  • 2010

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The Hofstede model
827 cited
  • 1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model669 cited
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