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Exploring the impact of InsurTech adoption in Indian life insurance industry: a customer satisfaction perspective
16 references·0 citing·37 second hop
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(1998)The partial least squares app…Customer loyalty and complex services (1998)Customer loyalty and complex …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Method of Path Coefficients (1934)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance (2018)Transformational leadership and employee performance: The role of identification, engagement and proactive personality (2018)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Advances in Consumer Research (2025)Book Reviews: Keppel, Geoffrey. Design and Analysis: A Researcher’s Handbook . Englewood Cliffs, N. J.: Prentice Hall, 1973. 658 + xiii pp. $13.95 (1975)Design and Analysis: A Researcher's Handbook (1975)GPOWER: A general power analysis program (1996)Power failure: why small sample size undermines the reliability of neuroscience (2013)ESG and financial performance: aggregated evidence from more than 2000 empirical studies (2015)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 2007G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences66,707 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling43,453 cited
  • 2018When to use and how to report the results of PLS-SEM33,063 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2015Common Method Bias in PLS-SEM11,396 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 2019Predictive model assessment in PLS-SEM: guidelines for using PLSpredict5,335 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,951 cited
  • 2021Partial Least Squares Structural Equation Modeling2,119 cited
  • 2016Gain more insight from your PLS-SEM results1,660 cited
  • 2022Progress in partial least squares structural equation modeling use in marketing research in the last decade1,638 cited

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  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,462 cited
  • 1998Customer loyalty and complex services1,291 cited
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