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The Caring Machine: Feeling AI for Customer Care
16 references·1 citing·45 second hop
The Caring Machine: Feeling AI for Customer Care (2023)The Caring Machine: Feeling AI for Custom…Consumers and Artificial Intelligence: An Experiential Perspective (2020)Consumers and Artificial Inte…A strategic framework for artificial intelligence in marketing (2020)A strategic framework for art…Artificial Intelligence in Service (2018)Artificial Intelligence in Se…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…The Ties That Bind: Measuring the Strength of Consumers’ Emotional Attachments to Brands (2005)The Ties That Bind: Measuring…Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Return on Marketing: Using Cu…Emotions Revealed: Recognizing Faces and Feelings to Improve Communication and Emotional Life (2003)Emotions Revealed: Recognizin…Cultivating Service Brand Equity (2000)Cultivating Service Brand Equ…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…Affective Computing (1997)Affective ComputingAdvertising And Promotion: Integrated Marketing Communications Perspective (1997)Advertising And Promotion: In…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…Emotion And Adaptation (1991)Emotion And AdaptationMeasuring individual differences in empathy: Evidence for a multidimensional approach. (1983)Measuring individual differen…Evidence for a three-factor theory of emotions (1977)Evidence for a three-factor t…Artificial intelligence and consumer behavior: From predictive to generative AI (2024)Artificial intelligence and c…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Good Day Sunshine: Stock Returns and the Weather (2003)Manual for the Wechsler Adult Intelligence Scale. (1955)The revised UCLA Loneliness Scale: Concurrent and discriminant validity evidence. (1980)Social dominance orientation: A personality variable predicting social and political attitudes. (1994)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)High Self‐Control Predicts Good Adjustment, Less Pathology, Better Grades, and Interpersonal Success (2004)Mind, Self, and Society (2015)The Presentation of Self in Everyday Life. (1956)Stress, appraisal, and coping (1985)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)Customer Engagement (2011)Stress: Appraisal and Coping (2013)Patterns of Attachment: A Psychological Study of the Strange Situation (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Commitment-Trust Theory of Relationship Marketing (1994)Some antecedents and outcomes of brand love (2006)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Conditional logit analysis of qualitative choice behavior (1972)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Digital transformation: A multidisciplinary reflection and research agenda (2019)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Emotional Intelligence: Why It Can Matter More Than IQ (1995)Evolving to a New Dominant Logic for Marketing (2003)How artificial intelligence will change the future of marketing (2019)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Out of the Crisis (1982)The future of employment: How susceptible are jobs to computerisation? (2016)Diffusion of Innovations 1 (2019)Artificial intelligence in marketing: Systematic review and future research direction (2021)Artificial intelligence (AI) applications for marketing: A literature-based study (2022)Metaverse marketing: How the metaverse will shape the future of consumer research and practice (2022)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Machines and Mindlessness: Social Responses to Computers (2000)DEAP: A Database for Emotion Analysis ;Using Physiological Signals (2011)
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References

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  • 1983Measuring individual differences in empathy: Evidence for a multidimensional approach.11,082 cited
  • 1997Affective Computing7,373 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 2018Artificial Intelligence in Service3,978 cited
  • 1999The Role of Emotions in Marketing3,350 cited
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  • 2005The Ties That Bind: Measuring the Strength of Consumers’ Emotional Attachments to Brands2,832 cited
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2020
Consumers and Artificial Intelligence: An Experiential Perspective
1,395 cited

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  • 2024Artificial intelligence and consumer behavior: From predictive to generative AI316 cited