Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Prioritizing Subway Station Entrance Attributes to Optimize Passenger Satisfaction in Cold Climate Zones: Integrating Gradient Boosting Decision Trees with Asymmetric Impact-Performance Analysis

16 references·3 citing·52 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1954The critical incident technique.8,664 cited
1995The determinants of service quality: satisfiers and dissatisfiers1,045 cited
2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis787 cited
2018Applying gradient boosting decision trees to examine non-linear effects of the built environment on driving distance in Oslo446 cited
2002The factor structure of customer satisfaction431 cited
1996THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS334 cited
2010Neighborhood satisfaction in suburban versus traditional environments: An evaluation of contributing characteristics in eight California neighborhoods281 cited
2014Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques199 cited
2008Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis199 cited
2010Style versus Service? An Analysis of User Perceptions of Transit Stops and Stations173 cited
2009Assessing Impact of Weather and Season on Pedestrian Traffic Volumes143 cited
2020Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry136 cited
2016Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: A PLS impact-asymmetry analysis

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

120 cited

2019Examining pedestrian satisfaction in gated and open communities: An integration of gradient boosting decision trees and impact-asymmetry analysis110 cited

2009Asymmetric relationship between attribute performance and customer satisfaction: A new perspective110 cited

2012The Classification of Extranet Attributes in Terms of Their Asymmetric Influences on Overall User Satisfaction72 cited

Cited by

2025Evaluate and Analyze the Characteristics of Subway Transfer Station Facilities Based on Universal Design from the Cases of South Korea5 cited
2024Boosting Winter Green Travel: Prioritizing Built Environment Enhancements for Shared Bike Users Accessing Public Transit in the First/Last Mile Using Machine Learning and Grounded Theory3 cited
2024Investigating the Multifaceted Impact of Urban Environment on Winter Green Travel in Cold Regions: An Empirical Study of Shenyang, China3 cited