Effect of Training on Employees’ Quality of Work in Consumer Goods Firms: An Empirical Review

Abstract

In today's competitive business arena, business organizations enterprises must continually improve the quality of their products and services to stay ahead of the competitors. It’s therefore in every organization’s interest to enhance the job performance of the employees by implementing training as one of the major steps to boost on employees’ productivity and quality of work. This paper examines the effect of training on employees’ quality of works in selected consumer goods firms in Ibadan, Oyo State. The research design utilized is the cross-sectional survey research design. Statistically valid conclusion was made by the researcher on responses from 158 respondents from the sample. Data were analyzed using both descriptive and inferential statistics including Pearson product moment correlation co-efficient was used to test the postulated hypotheses. The findings reveal a significant positive correlation between on-the-job training and employees’ quality of work (R = 0.208**, N = 158, p < 0.09); a significant positive correlation between off-the-job training and employees’ quality of work (R = 0.249*, N = 158, p < 0.031). The study concluded that employees’ quality of work in the consumer goods sector is significantly and independently influenced by on-the-job training and off-the-job training. in addition, training has a significant effect on employees’ quality of work. it was recommended that organizations in the consumer goods industry should prioritize the design and implementation of comprehensive training and development programs in order to increase employees work quality which impacts on general organizational performance.

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