A meta-analysis on the effect of internal communication

Abstract

Internal communication is a necessary factor within any organization in the workplace. It can partly affect the efficiency of how an institution works as well as an organization’s achievements and developments. However, how internal communication contributes to the three vital factors – employee satisfaction, employee performance, and employee engagement, is poorly understood. The majority of previous studies only concluded the possible influences of internal communication on one of the factors (i.e. employee satisfaction, employee performance, or employee engagement) or in a single industry (e.g. healthcare). Thus, a meta-analysis was conducted in this research to examine the general influence of internal communication on all these three employee outcomes without the limitation of industries. By using the findings from 48 studies, this research summarized the effect and the most influential characteristics of internal communication on employee performance, employee engagement, and employee satisfaction. The results from the current meta-analysis have theoretical and practical implications for internal communication related research and management within companies, and highlight new directions for future studies.

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