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Improving Service Quality in the Fast-Food Service Industry
16 references·0 citing·48 second hop
Improving Service Quality in the Fast-Food Service Industry (2024)Improving Service Quality in the Fast-Foo…What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender (2020)What Drives Customer Satisfac…How the COVID-19 Pandemic May Change the World of Retailing (2020)How the COVID-19 Pandemic May…Effects of COVID-19 on business and research (2020)Effects of COVID-19 on busine…Brand Trust and Brand Loyalty: A Moderation and Mediation Perspective (2019)Brand Trust and Brand Loyalty…An analysis of the transformational leadership theory (2016)An analysis of the transforma…Culturally‐linked leadership styles (2010)Culturally‐linked leadership …Satisfaction, image and loyalty: new versus experienced customers (2008)Satisfaction, image and loyal…Leading with emotional labor (2008)Leading with emotional laborCustomers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type (2008)Customers’ cognitive, emotion…Transformational and Transactional Leadership: A Meta-Analytic Test of Their Relative Validity. 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(2015)Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists (2016)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)7 Emotion in Organizations (2007)Handbook of Industrial and Organizational Psychology. (1977)Leadership and Performance beyond Expectations (1987)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. 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References

  • 2004Transformational and Transactional Leadership: A Meta-Analytic Test of Their Relative Validity.4,179 cited
  • 1991REVOLUTIONARY CHANGE THEORIES: A MULTILEVEL EXPLORATION OF THE PUNCTUATED EQUILIBRIUM PARADIGM2,183 cited
  • 2020Effects of COVID-19 on business and research2,021 cited
  • 2001SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.1,391 cited
  • 2008Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type652 cited
  • 2020How the COVID-19 Pandemic May Change the World of Retailing494 cited
  • 2001Creative Destruction: Why Companies That Are Built to Last Underperform the Market--And How to Successfully Transform Them451 cited
  • 2008Leading with emotional labor405 cited
  • 2020What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender394 cited
  • 1991Managing the non-profit organization: practices and principles331 cited
  • 2001Developing Potential Across a Full Range of Leadership TM306 cited
  • 2008Satisfaction, image and loyalty: new versus experienced customers255 cited
  • 2016An analysis of the transformational leadership theory202 cited
  • 2010Culturally‐linked leadership styles

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162 cited
  • 1996On Doing the Decision: Effects of Active versus Passive Choice on Commitment and Self-Perception129 cited
  • 2019Brand Trust and Brand Loyalty: A Moderation and Mediation Perspective114 cited
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