Exploring the vital role of human resource management in the progress of Uzbekistan’s tourism sector

Abstract

the tourism sector has enormous potential to positively impact the socio-economic dimension of uzbekistan.the nation is ready to take advantage of globalization as a central theme and in this process, human resources will play a crucial role. in this research, the authors have delved into the status and problems of human resources and provided a managerial pathway to success.this research study includes both primary and secondary methods of research.We analyzed various reports on human resources from developmental and international organizations to understand the existing structures and gaps in uzbekistan.this work formed the theoretical background for mixed-method research (MMr).For the qualitative approach, in-depth interviews were conducted with stakeholders to obtain a real picture of the tourism sphere.to support the findings from the interviews and to provide a quantitative analysis a total of 55 companies were surveyed through online questionnaires.the data has been analyzed and presented in the form of pie charts answering the research questions. the statistical findings of this research are unique in nature as such research has never been performed in uzbekistan.the authors found that human resources management is missing amongst the stakeholders and has led to low profitability in the sector. the results are presented in line with the stakeholder collaboration theory which makes this practice-based research.as the world now reopens to trade and travel, it will be vital to direct the efforts in a structured way to harness the potential of this sector for socio-economic progress. Backgrounduzbekistan is home to great historical, archaeological, architectural, natural, and cultural treasures.after its independence, it unlocked the door of the ancient silk road to the world as an extraordinary tourism product (Kantarci et al., 2016).the tourism sector has received meticulous attention from the government, and it is believed to be a noteworthy socio-economic booster.the sector reform and revitalization in uzbekistan began in 2016 to create employment and new business prospects; enhance the progress of regions; boost foreign exchange earnings; and advance the nation's overall image and engagement in the global tourism trade.the President of the republic released a decree dated december 2, 2016, No. uP4861 'On measures to ensure the accelerated development of the tourism industry of the republic of uzbekistan' . in November 2018, uzbekistan held its first international investment Forum to expand international engagement in the sector and disseminate information about the country's tourism potential.Further, on January 8, 2019, at a video conference, the President addressed the implementation of investment projects, emphasized tasks in the social complex of the Cabinet of Ministers, and reinforced attracting foreign direct investments to the tourism field.

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