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Integrating Quality Function Deployment and Service Excellence for Educational Quality Enhancement in Higher Education
16 references·0 citing·50 second hop
Integrating Quality Function Deployment and Service Excellence for Educational Quality Enhancement in Higher Education (2023)Integrating Quality Function Deployment a…An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres (2022)An application of quality fun…The Effect of Training on Work Performance and Career Development: The Role of Motivation as Intervening Variable (2021)The Effect of Training on Wor…Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality (2021)Hotel Service Quality: The Im…The student as customer and quality in higher education (2020)The student as customer and q…Sustainable postal service design: integrating quality function deployment from the customers perspective (2020)Sustainable postal service de…Service quality of student services and student satisfaction: the mediating effect of cross-functional collaboration (2020)Service quality of student se…Product Development with Quality Function Deployment (QFD) : A Literature Review (2020)Product Development with Qual…Online and Remote Learning in Higher Education Institutes: A Necessity in light of COVID-19 Pandemic (2020)Online and Remote Learning in…Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach (2020)Identification of Key Perform…The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector (2019)The Service Quality Dimension…Impacts of Lean Six Sigma on improving a higher education system: a case study (2019)Impacts of Lean Six Sigma on …Award-Winning Faculty Online Teaching Practices: Roles and Competencies (2019)Award-Winning Faculty Online …An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement (2019)An innovative and integrated …A Hybrid Plithogenic Decision-Making Approach with Quality Function Deployment for Selecting Supply Chain Sustainability Metrics (2019)A Hybrid Plithogenic Decision…Metodologi penelitian kualitatif (2018)Metodologi penelitian kualita…Metodologi penelitian kualitatif (2017)Metodologi penelitian kualita…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Investigating the effect of perceived quality of self-service banking on customer satisfaction (2020)Digital Banking in Northern India: The Risks on Customer Satisfaction (2021)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)Basics of qualitative research (1990)Basics of Qualitative Research (1992)E-Moderating (2004)Award-winning faculty online teaching practices: Elements of award-winning courses (2019)Facilitation Matters: Instructor Perception of Helpfulness of Facilitation Strategies in Online Courses (2020)Teaching and social presences supporting basic needs satisfaction in online learning environments: How can presences and basic needs happily meet online? 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References

  • 2017Metodologi penelitian kualitatif14,316 cited
  • 2020Online and Remote Learning in Higher Education Institutes: A Necessity in light of COVID-19 Pandemic1,876 cited
  • 2018Metodologi penelitian kualitatif650 cited
  • 2019The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector485 cited
  • 2021Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality437 cited
  • 2021The Effect of Training on Work Performance and Career Development: The Role of Motivation as Intervening Variable315 cited
  • 2019Award-Winning Faculty Online Teaching Practices: Roles and Competencies209 cited
  • 2020The student as customer and quality in higher education103 cited
  • 2020Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach75 cited
  • 2020Product Development with Quality Function Deployment (QFD) : A Literature Review69 cited
  • 2019A Hybrid Plithogenic Decision-Making Approach with Quality Function Deployment for Selecting Supply Chain Sustainability Metrics67 cited
  • 2019Impacts of Lean Six Sigma on improving a higher education system: a case study59 cited
  • 2019An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement52 cited
  • 2020Service quality of student services and student satisfaction: the mediating effect of cross-functional collaboration

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  • 2020Sustainable postal service design: integrating quality function deployment from the customers perspective29 cited
  • 2022An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres27 cited
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