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Factors that Affect the Level of Customer Satisfaction and Repurchase Intention on Tokopedia
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Factors that Affect the Level of Customer Satisfaction and Repurchase Intention on Tokopedia (2024)Factors that Affect the Level of Customer…The Influence of Store Atmosphere, Service Quality, Product Quality, and Price on Customer Satisfaction (2023)The Influence of Store Atmosp…The Effect of Product Quality and Customer Perceived Value on Repurchases with Intervening Satisfaction (2023)The Effect of Product Quality…A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches (2022)A model of online food delive…Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach (2021)Identifying and classifying a…Factors Influencing Customer Satisfaction in Online Shopping (2021)Factors Influencing Customer …Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality? (2021)Effects of COVID-19 on custom…Dampak Praktik Manajemen Sumber Daya Manusia pada Kinerja Perguruan Tinggi di Kalimantan (2021)Dampak Praktik Manajemen Sumb…Customers' perceptions of returning items purchased online: planned versus unplanned product returners (2021)Customers' perceptions of ret…The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The impact of e-service quali…Impact of sales Promotion's benefits on perceived value: Does product category moderate the results? (2019)Impact of sales Promotion's b…The Effects of Environmental Awareness and Consumption Value on Green Makeup Product Purchase Intentions (2018)The Effects of Environmental …Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction (2018)Post-purchase shipping and cu…ANALISIS PENGARUH KUALITAS LAYANAN, KETEPATAN WAKTU PENGIRIMAN DAN FASILITAS TERHADAP KEPUASAN PELANGGAN (Studi pada J&T Express Kota Semarang) (2018)ANALISIS PENGARUH KUALITAS LA…A Primer on Partial Least Squares Structural Equation Modeling (2013)A Primer on Partial Least Squ…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)\nThe use of partial least squares path modeling in international marketing (2009)The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications (2012)Minimum sample size estimation in PLS‐SEM: The inverse square root and gamma‐exponential methods (2016)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)E-commerce brand (2019)Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience (2020)Service Quality and Customer Satisfaction in the Post Pandemic World: A Study of Saudi Auto Care Industry (2022)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Reference Group Influence on Product and Brand Purchase Decisions (1982)Why we buy what we buy: A theory of consumption values (1991)Social Media Goes Green—The Impact of Social Media on Green Cosmetics Purchase Motivation and Intention (2020)A systematic literature review on the enablers of green marketing adoption: Consumer perspective (2022)Have I purchased the right product? Consumer behavior under corporate greenwash behavior (2023)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Mirror, mirror on the wall, are we ready for Gen-Z in marketplace? A study of smart retailing technology in Malaysia (2019)Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust (2021)What and how driving consumer engagement and purchase intention in officer live streaming? A two-factor theory perspective (2022)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)Understanding the user satisfaction and loyalty of customer service chatbots (2022)Information and Consumer Behavior (1970)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Motivation to Work (2017)Antecedents on Customer Satisfaction Tuku Coffee Shop: A Perspective Expectation-Confirmation Theory and Kano's Model (2021)Research of smart door lock design based on an extended Kano model and user journey map (2021)Decoding Consumer Preferences in Food Packaging with the Kano Model (2023)The partial least squares approach for structural equation modeling. (1998)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Boosting Online Purchase Intention in High-Uncertainty-Avoidance Societies: A Signaling Theory Approach (2022)Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice (2022)Solving the product uncertainty hurdle in social commerce: The mediating role of seller uncertainty (2023)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)G*Power 3: A flexible statistical power analysis program for the social, behavioral, and biomedical sciences (2007)Corporate social responsibility, customer satisfaction, and trust in the restaurant industry (2024)Paradoxical effects of tourism ethnocentrism on domestic tourism: The moderating effect of pandemic anxiety travel (2024)Entrepreneurial intention among youths: The role of entrepreneurial education and passion (2025)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)When to use and how to report the results of PLS-SEM (2018)Digital workplace and organization performance: Moderating role of digital leadership capability (2023)Impact of perceived convenience, service quality and security on consumers’ behavioural intention towards online food delivery services: the role of attitude as mediator (2023)Necessary condition analysis (NCA): review of research topics and guidelines for good practice (2023)Easy, Quality of Service, and Timeliness of Delivery to Customer Satisfaction (2021)
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References

  • 2013A Primer on Partial Least Squares Structural Equation Modeling3,251 cited
  • 2019The impact of e-service quality and customer satisfaction on customer behavior in online shopping1,141 cited
  • 2018Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction215 cited
  • 2019Impact of sales Promotion's benefits on perceived value: Does product category moderate the results?157 cited
  • 2022A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches148 cited
  • 2021Customers' perceptions of returning items purchased online: planned versus unplanned product returners55 cited
  • 2018The Effects of Environmental Awareness and Consumption Value on Green Makeup Product Purchase Intentions40 cited
  • 2021Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality?37 cited
  • 2021Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach20 cited
  • 2018ANALISIS PENGARUH KUALITAS LAYANAN, KETEPATAN WAKTU PENGIRIMAN DAN FASILITAS TERHADAP KEPUASAN PELANGGAN (Studi pada J&T Express Kota Semarang)18 cited
  • 2023The Influence of Store Atmosphere, Service Quality, Product Quality, and Price on Customer Satisfaction12 cited
  • 2021Factors Influencing Customer Satisfaction in Online Shopping10 cited
  • 2021Dampak Praktik Manajemen Sumber Daya Manusia pada Kinerja Perguruan Tinggi di Kalimantan

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  • 2023The Effect of Product Quality and Customer Perceived Value on Repurchases with Intervening Satisfaction7 cited
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