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STUDI TENTANG KEPUASAN KONSUMEN YANG DIPENGARUHI OLEH KUALITAS PRODUK DAN HARGA
16 references·0 citing·50 second hop
STUDI TENTANG KEPUASAN KONSUMEN YANG DIPENGARUHI OLEH KUALITAS PRODUK DAN HARGA (2022)STUDI TENTANG KEPUASAN KONSUMEN YANG DIPE…The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention (2019)The impact of perceived price…The Effects of Product Quality on Customer Satisfaction and Loyalty: Evidence from Malaysian Engineering Industry (2018)The Effects of Product Qualit…Buying Beauty: On Prices and Returns in the Art Market (2012)Buying Beauty: On Prices and …Customer satisfaction using low cost carriers (2010)Customer satisfaction using l…Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…Organizational characteristics and the CRM adoption process (2007)Organizational characteristic…Consumer shopping value, satisfaction and loyalty in discount retailing (2007)Consumer shopping value, sati…Services Marketing: People, Technology, Strategy (2004)Services Marketing: People, T…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…How Brand Reputation Affects the Advertising-Brand Equity Link (2002)How Brand Reputation Affects …Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction (SWICS) (2000)Theory, development and imple…Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Managing Customer Relationshi…Quality, Strategy, and Competitiveness (1993)Quality, Strategy, and Compet…Managing Quality: The Strategic and Competitive Edge (1988)Managing Quality: The Strateg…Pricing: Making Profitable Decisions (1980)Pricing: Making Profitable De…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants (2009)Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)The value of value: Further excursions on the meaning and role of customer value (2011)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Developing Buyer-Seller Relationships (1987)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)Customer repurchase intention (2003)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)E-S-QUAL (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Perceived service quality in bus transit service: A structural equation approach (2013)Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model (2014)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An empirical examination of continuance intention of mobile payment services (2012)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Understanding the attitude and intention to use smartphone chatbots for shopping (2020)Unnatural Value: Or Art Investment as Floating Crap Game (1985)Accounting for taste: Art and the financial markets over three centuries (1993)Art as an Investment and the Underperformance of Masterpieces (2002)Art as an Investment and Conspicuous Consumption Good (2009)The price of wine (2015)Virtual currency, tangible return: Portfolio diversification with bitcoin (2015)Whither Services Marketing? (2004)Integrating technology readiness into technology acceptance: The TRAM model (2007)The literature review of technology adoption models and theories for the novelty technology (2017)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Customer value: The next source for competitive advantage (1997)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality and Competition (1998)Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology (1999)Avoiding Competence Substitution Through Knowledge Sharing (2000)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,818 cited
  • 1980Pricing: Making Profitable Decisions1,780 cited
  • 1994Managing Customer Relationships for Profit: The Dynamics of Relationship Quality1,186 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,118 cited
  • 2004Services Marketing: People, Technology, Strategy693 cited
  • 1988Managing Quality: The Strategic and Competitive Edge423 cited
  • 2012Buying Beauty: On Prices and Returns in the Art Market381 cited
  • 2007Consumer shopping value, satisfaction and loyalty in discount retailing273 cited
  • 2010Customer satisfaction using low cost carriers251 cited
  • 2007Organizational characteristics and the CRM adoption process217 cited
  • 2019The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention216 cited
  • 2002How Brand Reputation Affects the Advertising-Brand Equity Link215 cited
  • 2000Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction (SWICS)175 cited

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2018
The Effects of Product Quality on Customer Satisfaction and Loyalty: Evidence from Malaysian Engineering Industry
159 cited
  • 1993Quality, Strategy, and Competitiveness147 cited
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