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The impact of online and offline experiences on the repurchase intention and word of mouth of women’s fashion products with the intermediate trust factor
16 references·0 citing·45 second hop
The impact of online and offline experiences on the repurchase intention and word of mouth of women’s fashion products with the intermediate trust factor (2024)The impact of online and offline experien…The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment (2021)The influence of e-customer s…The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)The impact of online shopping…Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? (2018)Antecedents and Consequences …Retailer's channel structure choice: Online channel, offline channel, or dual channels? (2017)Retailer's channel structure …Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments (2017)Assessing the effects of cons…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Towards a unified customer experience in online shopping environments (2016)Towards a unified customer ex…Factors influencing online shoppers’ repurchase intentions: The roles of satisfaction and regret (2016)Factors influencing online sh…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Customer experience management: toward implementing an evolving marketing concept (2015)Customer experience managemen…What Drives Immediate and Ongoing Word of Mouth? (2011)What Drives Immediate and Ong…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer (2008)Linking multi-channel custome…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)A Reliability Coefficient for…Naturalistic inquiry (1985)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer engagement in service (2017)The Discovery of Grounded Theory (2017)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Customer experience: fundamental premises and implications for research (2020)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)The Market Valuation of Internet Channel Additions (2002)Digital marketing: A framework, review and research agenda (2016)Digital economy: An innovation driver for total factor productivity (2021)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Architecture of Cognition (1983)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Online Product Opinions: Incidence, Evaluation and Evolution (2011)Temporal Contiguity and Negativity Bias in the Impact of Online Word of Mouth (2013)Influencer Marketing Effectiveness (2022)Advances in Consumer Research (2025)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Online branding: Development of hotel branding through interactivity theory (2016)The construction of online shopping experience: A repertory grid approach (2017)Leveraging Big Data Analytics for Understanding Consumer Behavior in Digital Marketing: A Systematic Review (2024)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing (2020)Consumers’ Decision-Making Process on Social Commerce Platforms: Online Trust, Perceived Risk, and Purchase Intentions (2020)Cashless Transactions: A Study on Intention and Adoption of e-Wallets (2021)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1973A Reliability Coefficient for Maximum Likelihood Factor Analysis7,327 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2015Customer experience management: toward implementing an evolving marketing concept1,039 cited
  • 2011What Drives Immediate and Ongoing Word of Mouth?663 cited
  • 2017Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments444 cited
  • 2016Towards a unified customer experience in online shopping environments354 cited
  • 2018Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?331 cited
  • 2021The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment310 cited
  • 2016Factors influencing online shoppers’ repurchase intentions: The roles of satisfaction and regret237 cited
  • 2021

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The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience
198 cited
  • 2008Linking multi-channel customer behavior with shopping motives: An empirical investigation of a German retailer193 cited
  • 2017Retailer's channel structure choice: Online channel, offline channel, or dual channels?190 cited
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