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Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners
16 references·2 citing·42 second hop
Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners (2024)Kano Model Categorization Methods: Typolo…Review articles: purpose, process, and structure (2017)Review articles: purpose, pro…Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…Data preparation for data mining (2003)Data preparation for data min…Revisiting importance–performance analysis (2001)Revisiting importance–perform…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…How to delight your customers (1996)How to delight your customersThe determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Common risk factors in the returns on stocks and bonds (1993)Common risk factors in the re…A Catastrophe Model for Developing Service Satisfaction Strategies (1992)A Catastrophe Model for Devel…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Importance-Performance Analysis (1977)Importance-Performance Analys…Fuzzy sets (1965)Fuzzy setsWhite Goods Demand Among Bottom-of-the-Pyramid Consumers Under Urbanization (2025)White Goods Demand Among Bott…Hedonic and utilitarian motivations and the role of trust in using food delivery apps: an investigation from a developing economy (2025)Hedonic and utilitarian motiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The key determinants of Internet banking service quality: a content analysis (2001)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)CAPITAL ASSET PRICES: A THEORY OF MARKET EQUILIBRIUM UNDER CONDITIONS OF RISK* (1964)Risk, Return, and Equilibrium: Empirical Tests (1973)The Cross-Section of Expected Stock Returns (1992)On Persistence in Mutual Fund Performance (1997)Illiquidity and stock returns: cross-section and time-series effects (2002)A five-factor asset pricing model (2014)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Primary, Secondary, and Meta-Analysis of Research (1976)The New production of knowledge: the dynamics of science and research in contemporary societies (1995)Re-Thinking Science: Knowledge and the Public in an Age of Uncertainty (2003)Bibliometric Methods in Management and Organization (2014)Literature review as a research methodology: An overview and guidelines (2019)How to conduct a bibliometric analysis: An overview and guidelines (2021)Attractive Quality and Must-Be Quality (1984)The House of Quality (1988)The Voice of the Customer (1993)Quality function deployment: A literature review (2002)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)The Behavioral Consequences of Service Quality (1996)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)Prospect theory: An analysis of decision under risk (1988)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)The Framing of Decisions and the Psychology of Choice (1981)Advances in prospect theory: Cumulative representation of uncertainty (1992)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
this work references cited by second hop

References

  • 1965Fuzzy sets67,827 cited
  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1993Common risk factors in the returns on stocks and bonds26,615 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 2017Review articles: purpose, process, and structure1,004 cited
  • 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
  • 2001Revisiting importance–performance analysis772 cited

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  • 1996How to delight your customers581 cited
  • 2003Data preparation for data mining512 cited
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    • 2025Hedonic and utilitarian motivations and the role of trust in using food delivery apps: an investigation from a developing economy11 cited
    • 2025White Goods Demand Among Bottom-of-the-Pyramid Consumers Under Urbanization0 cited