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Analyzing the Impact of Service Quality on Public Transport Performance: A Panel Data Analysis with an Online Recommendation System
16 references·0 citing·51 second hopsampled
Analyzing the Impact of Service Quality on Public Transport Performance: A Panel Data Analysis with an Online Recommendation System (2024)Analyzing the Impact of Service Quality o…Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)Customer perceptions of quali…Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers (2014)Heterogeneity in Perceptions …Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Measuring service quality in urban bus transport: a modified SERVQUAL approach (2012)Measuring service quality in …Style versus Service? An Analysis of User Perceptions of Transit Stops and Stations (2010)Style versus Service? An Anal…Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Behavioral intentions of publ…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications (2007)User satisfaction with paratr…The employee‐customer satisfaction chain in the ECSI model (2003)The employee‐customer satisfa…Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area (2003)Application of perceived valu…Random utility models with implicit availability/perception of choice alternatives for the simulation of travel demand (2001)Random utility models with im…Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model (1998)Measuring Customer Satisfacti…Non-parametric efficiency, progress and regress measures for panel data: Methodological aspects (1995)Non-parametric efficiency, pr…A model for technical inefficiency effects in a stochastic frontier production function for panel data (1995)A model for technical ineffic…A New Incremental Fit Index for General Structural Equation Models (1989)A New Incremental Fit Index f…Performance evaluation for bus transit (1985)Performance evaluation for bu…Efficiency Estimation from Cobb-Douglas Production Functions with Composed Error (1977)Formulation and estimation of stochastic frontier production function models (1977)Frontier production functions, technical efficiency and panel data: With application to paddy farmers in India (1992)Assessing the impact of organizational practices on the relative productivity of university technology transfer offices: an exploratory study (2002)Reconsidering heterogeneity in panel data estimators of the stochastic frontier model (2004)Estimation and inference in two-stage, semi-parametric models of production processes (2005)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of Structural Equation Modeling (2012)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Impact of Pricing and Product Information on Consumer Buying Behavior With Customer Satisfaction in a Mediating Role (2021)The structure of random utility models (1977)A Method of Simulated Moments for Estimation of Discrete Response Models Without Numerical Integration (1989)Fuzzy Set Theory and Its Applications (1993)Modelling passenger flows in public transport facilities (2004)Route choice modeling: past, present and future research directions (2009)Sampling of alternatives for route choice modeling (2009)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)Quality attributes of public transport that attract car users: A research review (2012)Reliability and Validity Assessment (1979)Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Efficiency and effectiveness in railway performance using a multi-activity network DEA model (2007)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Reliability and Validity Assessment (2011)A First Course in Factor Analysis (2013)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Structural Equations with Latent Variables (1989)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Public Transport Accessibility: A Literature Review (2018)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis (1984)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A Contribution to the Theory of Economic Growth (1956)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Data envelopment analysis: The evolution of the state of the art (1978?1995) (1996)A global Malmquist-Luenberger productivity index (2010)Environmental regulation and environmental productivity: The case of China (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach (2018)Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach (2020)Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0 (2021)
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References

  • 1995A model for technical inefficiency effects in a stochastic frontier production function for panel data5,975 cited
  • 1989A New Incremental Fit Index for General Structural Equation Models3,020 cited
  • 2010Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement931 cited
  • 2008Public transit user satisfaction: Variability and policy implications558 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach537 cited
  • 1995Non-parametric efficiency, progress and regress measures for panel data: Methodological aspects523 cited
  • 2016Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland237 cited
  • 1985Performance evaluation for bus transit232 cited
  • 2007User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications213 cited
  • 2001Random utility models with implicit availability/perception of choice alternatives for the simulation of travel demand212 cited
  • 2010Style versus Service? An Analysis of User Perceptions of Transit Stops and Stations173 cited
  • 2003Application of perceived value model to identify factors affecting passengers' repurchase intentions on city bus: A case of the Taipei metropolitan area145 cited
  • 2012Measuring service quality in urban bus transport: a modified SERVQUAL approach

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140 cited
  • 2014Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers136 cited
  • 2003The employee‐customer satisfaction chain in the ECSI model121 cited
  • 1998Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model110 cited
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