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For a better management of bus service quality in the city of Constantine
16 references·0 citing·53 second hopsampled
For a better management of bus service quality in the city of Constantine (2024)For a better management of bus service qu…Service quality assessment and enhancement using Kano model (2022)Service quality assessment an…FACTORS AFFECTING CUSTOMER SATISFACTION IN EATERY BUSINESS – AN EMPIRICAL STUDY FROM BANGLADESH (2022)FACTORS AFFECTING CUSTOMER SA…Mining online reviews with a Kansei-integrated Kano model for innovative product design (2021)Mining online reviews with a …Design of smart public transport assist system for metropolitan city Chennai (2021)Design of smart public transp…Applying the Kano model to investigate the quality of transportation services at mega events (2021)Applying the Kano model to in…An Integrated Approach to Select Key Quality Indicators in Transit Services (2020)An Integrated Approach to Sel…An assessment of customers’ satisfaction for emerging technologies in passenger cars using Kano model (2020)An assessment of customers’ s…Standing Passenger Comfort: A New Scale for Evaluating the Real-Time Driving Style of Bus Transit Services (2019)Standing Passenger Comfort: A…Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam (2019)Port logistics service qualit…On the importance of service performance and customer satisfaction in third-party logistics selection (2019)On the importance of service …Noise and environmental pollution from transport: decisive problems in developing ecologically efficient transport systems (2017)Noise and environmental pollu…A multi-criteria approach of assessing public transport accessibility at a strategic level (2016)A multi-criteria approach of …P-TRANSQUAL: a service quality model of public land transport services (2015)P-TRANSQUAL: a service qualit…Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Quality of Service in Public …Bus Operation, Quality Service and The Role of Bus Provider and Driver (2013)Bus Operation, Quality Servic…An analytical Kano model for customer need analysis (2008)An analytical Kano model for …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding service quality: insights from the literature (2018)An Integrated Decision Support Model for Evaluating Public Transport Quality (2020)Service quality dimensions of ride-sourcing services in Indian context (2020)Measuring Service Quality: A Reexamination and Extension (1992)Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making (2023)The Influence of Urban Form on Travel: An Interpretive Review (2000)The Factors Influencing Transit Ridership: A Review and Analysis of the Ridership Literature (2003)The demand for public transport: The effects of fares, quality of service, income and car ownership (2006)Behavioral Intention to Use Public Transport Based on Theory of Planned Behavior (2016)Understanding gender difference in perceptions toward transit services across space and time: A social media mining approach (2021)An exploration and importance-performance analysis of bus rapid transit systems’ service quality attributes: Evidence from an emerging economy (2023)Attractive Quality and Must-Be Quality (1984)Stated Choice Methods (2000)Axiomatic Design: Advances And Applications (2001)Understanding customer needs through quantitative analysis of Kano's model (2010)Crowd intelligence: Analyzing online product reviews for preference measurement (2015)Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis (2017)The Analytic Hierarchy Process (1985)Multi-criteria Decision Making Methods: A Comparative Study (2000)Accessibility evaluation of land-use and transport strategies: review and research directions (2003)Examining Pareto optimality in analytic hierarchy process on real Data: An application in public transport service development (2018)Public Transport Accessibility: A Literature Review (2018)Deciphering the relationship between bikesharing and public transit: Modal substitution, integration, and complementation (2020)Traffic congestion, Type A behavior, and stress. (1978)Official Journal of the European Communities (1984)Traffic congestion pricing methodologies and technologies (2011)The assessment of supply chain effectiveness (2018)Catalyzing Sustainable Transport Innovation through Policy Support and Monitoring: The Case of TRIMIS and the European Green Deal (2020)Impact Of Traffic Congestion on Transportation System: Challenges and Remediations - A review (2024)Modeling the metrics of lean, agile and leagile supply chain: An ANP-based approach (2005)Essentials of Supply Chain Management (2018)Peer‐to‐peer financing choice of SME entrepreneurs in the re‐emergence of supply chain localization (2019)Logistics innovation capability and its impacts on the supply chain risks in the Industry 4.0 era (2020)Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions (2020)Deriving the Pricing Power of Product Features by Mining Consumer Reviews (2011)Mining customer requirements from online reviews: A product improvement perspective (2016)Uniting the Tribes: Using Text for Marketing Insight (2019)Kansei engineering for new energy vehicle exterior design: An internet big data mining approach (2021)A product form design method integrating Kansei engineering and diffusion model (2023)Critical analysis of the impact of artificial intelligence integration with cutting-edge technologies for production systems (2023)A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential (2024)The Importance of Disruptive Innovation in the Allergy Immunology Clinic (2025)User Experience Design for Online Sports Shoe Retail Platforms: An Empirical Analysis Based on Consumer Needs (2025)Concept for a Supply Chain Digital Twin (2020)Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework (2021)Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers (2022)
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References

  • 2008An analytical Kano model for customer need analysis436 cited
  • 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches394 cited
  • 2017Noise and environmental pollution from transport: decisive problems in developing ecologically efficient transport systems142 cited
  • 2021Mining online reviews with a Kansei-integrated Kano model for innovative product design135 cited
  • 2019Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam121 cited
  • 2013Bus Operation, Quality Service and The Role of Bus Provider and Driver103 cited
  • 2016A multi-criteria approach of assessing public transport accessibility at a strategic level87 cited
  • 2019On the importance of service performance and customer satisfaction in third-party logistics selection79 cited
  • 2022Service quality assessment and enhancement using Kano model64 cited
  • 2015P-TRANSQUAL: a service quality model of public land transport services62 cited
  • 2020An Integrated Approach to Select Key Quality Indicators in Transit Services55 cited
  • 2021Applying the Kano model to investigate the quality of transportation services at mega events47 cited
  • 2019Standing Passenger Comfort: A New Scale for Evaluating the Real-Time Driving Style of Bus Transit Services44 cited
  • 2022

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FACTORS AFFECTING CUSTOMER SATISFACTION IN EATERY BUSINESS – AN EMPIRICAL STUDY FROM BANGLADESH
40 cited
  • 2021Design of smart public transport assist system for metropolitan city Chennai36 cited
  • 2020An assessment of customers’ satisfaction for emerging technologies in passenger cars using Kano model28 cited
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