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Exploring Satisfaction as a Mediator and Moderator of Customer Loyalty in Islamic Banking
16 references·0 citing·42 second hop
Exploring Satisfaction as a Mediator and Moderator of Customer Loyalty in Islamic Banking (2023)Exploring Satisfaction as a Mediator and …Loyalty formation and its impact on financial performance of Islamic banks – evidence from Indonesia (2020)Loyalty formation and its imp…Impact of Service Quality, Customer Satisfaction and Switching Costs on Customer Loyalty (2020)Impact of Service Quality, Cu…Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)Impact of Service Quality on …Effect of Service Quality Toward Student Satisfaction and Loyalty in Higher Education (2020)Effect of Service Quality Tow…Determinasi Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Melalui Kepercayaan (2020)Determinasi Kepuasan Pelangga…PERAN BRAND TRUST DALAM MEMEDIASI BRAND EXPERIENCE, BRAND PERSONALITY DAN BRAND COMMUNITY TERHADAP BRAND LOYALTY (2018)PERAN BRAND TRUST DALAM MEMED…Pengaruh Brand Awareness dan Brand Image serta Word Of Mouth terhadap Brand Trust dan Pembentukan Brand Loyalty pada Pelanggan Cbezt Friedchiken Kecamatan Genteng Banyuwangi (2018)Pengaruh Brand Awareness dan …BENCHMARKING THE INTERACTIONS AMONG BARRIERS IN DAIRY SUPPLY CHAIN: AN ISM APPROACH (2018)BENCHMARKING THE INTERACTIONS…The role of religious norms, trust, importance of attributes and information sources in the relationship between religiosity and selection of the Islamic bank (2017)The role of religious norms, …The determinants of the choice of Islamic banks in Tunisia (2016)The determinants of the choic…Service, Quality & Satisfaction (2011)Service, Quality & Satisfacti…The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The role played by perceived …Manajemen Jasa: Pendekatan Terpadu (2005)Manajemen Jasa: Pendekatan Te…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)From e-commerce to social commerce: A close look at design features (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)From Intentions to Actions: A Theory of Planned Behavior (1985)Integrating trust, religiosity and image into technology acceptance model: the case of the Islamic philanthropy in Indonesia (2020)The role of customer intimacy in increasing Islamic bank customer loyalty in using e-banking and m-banking (2020)The exploration role of Sharia compliance in technology acceptance model for e-banking (case: Islamic bank in Indonesia) (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector (2020)Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude (2021)The impact of Islamic Shariah compliance on customer satisfaction in Islamic banking services: mediating role of service quality (2021)Advances in Consumer Research (2025)A Service Quality Model and its Marketing Implications (1984)Zero defections: quality comes to services. (1990)Examining the relationship between customer bonding, customer participation, and customer satisfaction (2021)Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness (2023)Understanding Relationship Marketing Outcomes (2002)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brave new world: service robots in the frontline (2018)The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia (2014)Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Harga terhadap Kepuasan dan Loyalitas Konsumen (2019)Strategi Bertahan UMKM di Tengah Pandemi Covid-19 (2020)Analysis of Mediation Effect Of Consumer Satisfaction On The Effect Of Service Quality, Price and Consumer Trust On Consumer Loyalty (2019)PENGARUH CITRA MEREK, KEPERCAYAAN, DAN KOMITMEN TERHADAP LOYALITAS PELANGGAN APLIKASI TRANSPORTASI ONLINE GOJEK DI KOTA MALANG (2020)THE EFFECT OF SERVICE QUALITY, PERCEIVED VALUE AND MEDIATING EFFECT OF BRAND IMAGE ON BRAND TRUST (2020)Analysis of Information Quality, Trust and Satisfaction on Customer Participation (Case Study on Customer Online Shop Shopee In Rantauprapat) (2021)The Influence of Brand Image and Product Quality on Customer Loyalty with Consumer Satisfaction as a Intervening Variable at Home Industry (2021)The Effect of E-Service Quality and E-Trust on Customer Loyalty and Mediating Customer Satisfaction of Internet Banking Users (2022)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
  • 1995An Integrative Model Of Organizational Trust22,324 cited
  • 1994Putting the Service-Profit Chain to Work3,734 cited
  • 2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,724 cited
  • 2011Service, Quality & Satisfaction1,309 cited
  • 2020Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman546 cited
  • 2020Impact of Service Quality, Customer Satisfaction and Switching Costs on Customer Loyalty160 cited
  • 2017The role of religious norms, trust, importance of attributes and information sources in the relationship between religiosity and selection of the Islamic bank148 cited
  • 2020Determinasi Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Melalui Kepercayaan126 cited
  • 2005Manajemen Jasa: Pendekatan Terpadu114 cited
  • 2020Effect of Service Quality Toward Student Satisfaction and Loyalty in Higher Education85 cited
  • 2016The determinants of the choice of Islamic banks in Tunisia83 cited
  • 2020Loyalty formation and its impact on financial performance of Islamic banks – evidence from Indonesia73 cited
  • 2018BENCHMARKING THE INTERACTIONS AMONG BARRIERS IN DAIRY SUPPLY CHAIN: AN ISM APPROACH71 cited

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  • 2018Pengaruh Brand Awareness dan Brand Image serta Word Of Mouth terhadap Brand Trust dan Pembentukan Brand Loyalty pada Pelanggan Cbezt Friedchiken Kecamatan Genteng Banyuwangi22 cited
  • 2018PERAN BRAND TRUST DALAM MEMEDIASI BRAND EXPERIENCE, BRAND PERSONALITY DAN BRAND COMMUNITY TERHADAP BRAND LOYALTY16 cited
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