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Enablers or deterrent? Role of street level managers in use of creativity at the frontlines

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References

1980Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service2,147 cited
2003Cops, Teachers, Counselors1,161 cited
2000State Agent or Citizen Agent: Two Narratives of Discretion820 cited
2015Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature753 cited
2013Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion619 cited
2010Professionals, Managers and Discretion: Critiquing Street-Level Bureaucracy450 cited
1997Working, shirking, and sabotage: bureaucratic response to a democratic public375 cited
2020Administrative Capital and Citizens’ Responses to Administrative Burden231 cited
2011Beyond Markets: Sociology, street‐level bureaucracy, and the management of the public sector191 cited
2013Street-level policy entrepreneurship149 cited
2007The Unbureaucratic Personality143 cited
2018Street-Level Management: A Clientele-Agent Perspective on Implementation138 cited
2011The sociological citizen: Pragmatic and relational regulation in law and organizations119 cited
2015Serving Clients When the Server Crashes: How Frontline Workers Cope with E‐Government Challenges96 cited
2018

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From Poker Games to Kitchen Tables: How Social Dynamics Affect Frontline Decision Making

95 cited

2019Prosocial rule breaking at the street level: the roles of leaders, peers, and bureaucracy92 cited

Cited by

2025Creativity of workers in public administration: a bibliometric study4 cited