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Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model
5 references·0 citing·21 second hop
Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model (2024)Measuring the impact of dental service qu…Factor analysis of risk perceptions of using digital and social media in dental education and profession (2022)Factor analysis of risk perce…Identifying Risk Factors Affecting the Usage of Digital and Social Media: A Preliminary Qualitative Study in the Dental Profession and Dental Education (2021)Identifying Risk Factors Affe…The effects of service quality and perceived price on revisit intention of patients: the Malaysian context (2020)The effects of service qualit…Factors affecting dental service quality (2015)Factors affecting dental serv…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service quality in higher education – a review and research agenda (2010)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)On the Evaluation of Structural Equation Models (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Tale of Three Perspectives (2009)The synergetic effect of after sales service, customer satisfaction, loyalty and repurchase intention on word of mouth (2021)Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness (2023)Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store (2023)Predicting e-services adoption: a perceived risk facets perspective (2003)Users of the world, unite! The challenges and opportunities of Social Media (2009)Saturation in qualitative research: exploring its conceptualization and operationalization (2017)Evaluation of Social Media Usage by Dental Practitioners of Pakistan for Professional Purposes – A Cross-Sectional Study (2022)#implantology: A content analysis of the implant-related hashtags on Instagram (2023)Social media in dental education: The need for institutional policies and content regulation (2023)A Beginner’s Guide to Factor Analysis: Focusing on Exploratory Factor Analysis (2013)Opportunities and challenges of social media for oral health literacy improvement: a qualitative investigation based on Iranian dentists’ perspectives (2025)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2020The effects of service quality and perceived price on revisit intention of patients: the Malaysian context49 cited
  • 2015Factors affecting dental service quality47 cited
  • 2022Factor analysis of risk perceptions of using digital and social media in dental education and profession26 cited
  • 2021Identifying Risk Factors Affecting the Usage of Digital and Social Media: A Preliminary Qualitative Study in the Dental Profession and Dental Education17 cited

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