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Managing the co-creation of accessible and inclusive family recreation retail encounters: A critical incident analysis
16 references·0 citing·48 second hop
Managing the co-creation of accessible and inclusive family recreation retail encounters: A critical incident analysis (2024)Managing the co-creation of accessible an…Avoiding Ableist Language: Suggestions for Autism Researchers (2020)Avoiding Ableist Language: Su…Transformative Service Research (2015)Transformative Service Resear…Value propositions (2014)Value propositionsThe dark side of customer co-creation: exploring the consequences of failed co-created services (2014)The dark side of customer co-…The everyday routines of families of children with autism (2011)The everyday routines of fami…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Using thematic analysis in psychology (2006)Using thematic analysis in ps…Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives (2006)Creating and consuming experi…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…The Critical Incident Technique in Service Research (2004)The Critical Incident Techniq…Hedonic shopping motivations (2003)Hedonic shopping motivationsA Conceptual Model of the Factors Affecting the Recreation and Leisure Participation of Children with Disabilities (2003)A Conceptual Model of the Fac…Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions (2001)Service recovery's influence …The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)The impact of other customers…The critical incident technique. (1954)The critical incident techniq…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling (2003)Tourist satisfaction a cognitive-affective model (2008)e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context (2010)Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Thematic Analysis (2017)Reflecting on reflexive thematic analysis (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Naturalistic inquiry (1985)Structural equation modeling in practice: A review and recommended two-step approach. 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Identity-First Versus Person-First Language Use in Autism Research: A Response to Vivanti (2021)“Autism research is in crisis”: A mixed method study of researcher’s constructions of autistic people and autism research (2022)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)
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References

  • 2006Using thematic analysis in psychology193,725 cited
  • 1954The critical incident technique.8,184 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2003Hedonic shopping motivations2,290 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2020Avoiding Ableist Language: Suggestions for Autism Researchers1,246 cited
  • 2004The Critical Incident Technique in Service Research1,079 cited
  • 2001Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions939 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
  • 2003A Conceptual Model of the Factors Affecting the Recreation and Leisure Participation of Children with Disabilities633 cited
  • 2015Transformative Service Research477 cited
  • 2011The everyday routines of families of children with autism334 cited
  • 2006Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives327 cited
  • 2014The dark side of customer co-creation: exploring the consequences of failed co-created services

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326 cited
  • 2014Value propositions307 cited
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