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Exploring the moderating effect of brand image on the relationship between customer satisfaction and repurchase intentions in the fast-food industry
16 references·0 citing·35 second hop
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Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Does Food Quality Really Matt…The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective (2005)The influence of brand image …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…The complex relationship between consumer satisfaction and brand loyalty (1995)The complex relationship betw…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. 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(1980)On the Evaluation of Structural Equation Models (1988)User Acceptance of Information Technology: Toward A Unified View1 (2003)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
  • 2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
  • 1995The complex relationship between consumer satisfaction and brand loyalty1,064 cited
  • 2005The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective903 cited
  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions901 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry

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845 cited
  • 2008How quality, value, image, and satisfaction create loyalty at a Chinese telecom806 cited
  • 2008The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions774 cited
  • 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment585 cited
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