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A Big Data-Driven Hybrid Model for Enhancing Streaming Service Customer Retention Through Churn Prediction Integrated With Explainable AI

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Cited by

2024Implementing machine learning techniques for customer retention and churn prediction in telecommunications

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21 cited

2025A Comprehensive Evaluation of Machine Learning and Deep Learning Models for Churn Prediction21 cited

2025A Fuzzy-XAI Framework for Customer Segmentation and Risk Detection: Integrating RFM, 2-Tuple Modeling, and Strategic Scoring15 cited