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Gaining insights for service improvement through unstructured text from online reviews
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Gaining insights for service improvement through unstructured text from online reviews (2024)Gaining insights for service improvement …Service quality evaluation and service improvement using online reviews: A framework combining deep learning with a hierarchical service quality model (2022)Service quality evaluation an…An online reviews-driven method for the prioritization of improvements in hotel services (2021)An online reviews-driven meth…Online Review Consistency Matters: An Elaboration Likelihood Model Perspective (2020)Online Review Consistency Mat…What makes hotel online reviews credible? (2019)What makes hotel online revie…Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels (2019)Revealing customers’ satisfac…Perceived helpfulness of eWOM: Emotions, fairness and rationality (2019)Perceived helpfulness of eWOM…Which online reviews do consumers find most helpful? A multi-method investigation (2018)Which online reviews do consu…Electronic word of mouth and hotel performance: A meta-analysis (2018)Electronic word of mouth and …A Method for Ranking Products Through Online Reviews Based on Sentiment Classification and Interval-Valued Intuitionistic Fuzzy TOPSIS (2017)A Method for Ranking Products…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…A study of factors that contribute to online review helpfulness (2015)A study of factors that contr…What makes a useful online review? Implication for travel product websites (2014)What makes a useful online re…Asymmetric effects of online consumer reviews (2014)Asymmetric effects of online …E-WOM and Accommodation (2013)E-WOM and AccommodationIs This Review Believable? A Study of Factors Affecting the Credibility of Online Consumer Reviews from an ELM Perspective (2012)Is This Review Believable? A …Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews (2011)Born Unequal: A Study of the …Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)What makes an online consumer review trustworthy? (2016)Understanding the determinants of online review helpfulness: A meta-analytic investigation (2017)Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services (2018)Nebraska Symposium on Motivation: 1955 (1957)Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics (2015)eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)Does Twitter matter? 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Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth (2015)A Coefficient of Agreement for Nominal Scales (1960)Measuring nominal scale agreement among many raters. (1971)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews (2019)What do hotel customers complain about? Text analysis using structural topic model (2019)Past, Present, and Future of Electronic Word of Mouth (EWOM) (2020)Online reviews: Differences by submission device (2018)Drivers of helpfulness of online hotel reviews: A sentiment and emotion mining approach (2019)Antecedents of word of mouth in Muslim-friendly tourism marketing: the role of religiosity (2020)Econometric Analysis of Panel Data (2021)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)PLS-SEM: Indeed a Silver Bullet (2011)Does the review deserve more helpfulness when its title resembles the content? Locating helpful reviews by text mining (2019)Understanding consumer engagement in social media: The role of product lifecycle (2021)Multiple Attribute Decision Making: Methods and Applications (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Mapping the influence of influencer marketing: a bibliometric analysis (2021)Measuring the Impact of Online Reviews on Consumer Purchase Decisions – a Scale Development Study (2022)Mining the text of online consumer reviews to analyze brand image and brand positioning (2022)A Theory of Cognitive Dissonance (1957)A Theory of Cognitive Dissonance (2017)Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited (2020)Social media interactions, purchase intention, and behavioural engagement: The mediating role of source and content factors (2021)
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References

  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2013E-WOM and Accommodation977 cited
  • 2014What makes a useful online review? Implication for travel product websites962 cited
  • 2011Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews612 cited
  • 2014Asymmetric effects of online consumer reviews596 cited
  • 2012Is This Review Believable? A Study of Factors Affecting the Credibility of Online Consumer Reviews from an ELM Perspective409 cited
  • 2015A study of factors that contribute to online review helpfulness363 cited
  • 2019Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels254 cited
  • 2018Electronic word of mouth and hotel performance: A meta-analysis220 cited
  • 2018Which online reviews do consumers find most helpful? A multi-method investigation193 cited
  • 2019What makes hotel online reviews credible?180 cited
  • 2020Online Review Consistency Matters: An Elaboration Likelihood Model Perspective151 cited
  • 2019Perceived helpfulness of eWOM: Emotions, fairness and rationality149 cited
  • 2021An online reviews-driven method for the prioritization of improvements in hotel services147 cited

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  • 2017A Method for Ranking Products Through Online Reviews Based on Sentiment Classification and Interval-Valued Intuitionistic Fuzzy TOPSIS107 cited
  • 2022Service quality evaluation and service improvement using online reviews: A framework combining deep learning with a hierarchical service quality model60 cited
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