SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
How do customers react to preferential treatment? An affective events theory and time-lagged survey
16 references·0 citing·48 second hop
How do customers react to preferential treatment? An affective events theory and time-lagged survey (2024)How do customers react to preferential tr…Personalization in personalized marketing: Trends and ways forward (2022)Personalization in personaliz…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEMPartial Least Squares: The Better Approach to Structural Equation Modeling? (2012)Partial Least Squares: The Be…The influence of online store beliefs on consumer online impulse buying: A model and empirical application (2011)The influence of online store…Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Delight by Design: The Role o…Spent Resources: Self‐Regulatory Resource Availability Affects Impulse Buying (2007)Spent Resources: Self‐Regulat…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…The Antecedents and Consequences of Customer-Centric Marketing (2000)The Antecedents and Consequen…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Impulse buying: Modeling its precursors (1998)Impulse buying: Modeling its …Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. (1996)Affective Events Theory: A th…Service encounters and service relationships: Implications for research (1990)Service encounters and servic…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Social identity and intergroup behaviour (1974)Social identity and intergrou…The Method of Path Coefficients (1934)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)The effect of green human resource management on hotel employees’ eco-friendly behavior and environmental performance (2018)Transformational leadership and employee performance: The role of identification, engagement and proactive personality (2018)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Understanding Customer Experience Throughout the Customer Journey (2016)A Theory of Social Comparison Processes (1954)Experiments in Intergroup Discrimination (1970)Social categorization and intergroup behaviour (1971)Social Psychology of Intergroup Relations (1982)Machines and Mindlessness: Social Responses to Computers (2000)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)E-S-QUAL (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)A circumplex model of affect. (1980)Emotion And Adaptation (1991)Motivation and Personality (1997)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Understanding Relationship Marketing Outcomes (2002)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example (2022)Subjective well-being: Three decades of progress. (1999)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)Job demands–resources theory: Taking stock and looking forward. (2016)User Acceptance of Information Technology: Toward A Unified View1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)The Influence of Culture on Consumer Impulsive Buying Behavior (2002)Hedonic shopping motivations (2003)
this work references cited by second hop

References

  • 2018When to use and how to report the results of PLS-SEM33,063 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 2015Common Method Bias in PLS-SEM11,396 cited
  • 1974Social identity and intergroup behaviour4,104 cited
  • 1996Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.3,562 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,679 cited
  • 1998Impulse buying: Modeling its precursors1,506 cited
  • 2008Delight by Design: The Role of Hedonic Versus Utilitarian Benefits1,226 cited
  • 2007Spent Resources: Self‐Regulatory Resource Availability Affects Impulse Buying1,071 cited
  • 1990Service encounters and service relationships: Implications for research930 cited
  • 2012Partial Least Squares: The Better Approach to Structural Equation Modeling?890 cited
  • 2000The Antecedents and Consequences of Customer-Centric Marketing880 cited
  • 2011The influence of online store beliefs on consumer online impulse buying: A model and empirical application

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

851 cited
  • 2022Personalization in personalized marketing: Trends and ways forward725 cited
  • Cited by

    No citing works inside the corpus for this window.