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Discovering patterns and trends in customer service technologies patents using large language model
15 references·0 citing·54 second hop
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References

  • 2022A Topic Modeling Comparison Between LDA, NMF, Top2Vec, and BERTopic to Demystify Twitter Posts983 cited
  • 2020Developing a unified definition of digital transformation967 cited
  • 2019Latent Dirichlet allocation (LDA) for topic modeling of the CFPB consumer complaints246 cited
  • 2021Service transformation under industry 4.0: Investigating acceptance of facial recognition payment through an extended technology acceptance model227 cited
  • 2021Machine learning in finance: A topic modeling approach198 cited
  • 2023Artificial Intelligence and Economic Development: An Evolutionary Investigation and Systematic Review179 cited
  • 2020Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation138 cited
  • 2020A user-centric design approach for smart product-service systems using virtual reality: A case study114 cited
  • 2022Digital transformation trends in service industries103 cited
  • 2021WHAT IS DIGITAL TRANSFORMATION?101 cited
  • 2020A topic-based patent analytics approach for exploring technological trends in smart manufacturing62 cited
  • 2021Identifying opportunities for sustainable business models in manufacturing: Application of patent analysis and generative topographic mapping60 cited
  • 2021Digital voice-of-customer processing by topic modelling algorithms: insights to validate empirical results41 cited

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2017
Exploring Services Science
16 cited
  • 2022How can topic-modelling of user-reviews reshape market surveys Exploring factors influencing usage intention of e-learning services through a novel multi-method approach9 cited
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