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The Influence of Personalization on Consumer Satisfaction
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References

  • 2006Using thematic analysis in psychology193,725 cited
  • 2009Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement37,549 cited
  • 2017bibliometrix : An R-tool for comprehensive science mapping analysis16,195 cited
  • 2014Bibliometric Methods in Management and Organization7,468 cited
  • 2009Producing a systematic review.2,063 cited
  • 2015Customer loyalty: a review and future directions with a special focus on the hospitality industry620 cited
  • 2018Developing a Mobile Applications Customer Experience Model (MACE)- Implications for Retailers301 cited
  • 2017Technology-driven service strategy263 cited
  • 2019The Effects of Online Shopping Context Cues on Consumers’ Purchase Intention for Cross-Border E-Commerce Sustainability187 cited
  • 2019Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty158 cited
  • 2021Examining the role of consumer impulsiveness in multiple app usage behavior among mobile shoppers136 cited
  • 2020A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intention120 cited
  • 2018Digital banking, customer experience and financial performance117 cited
  • 2017An introduction to personalization and mass customization103 cited

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  • 2021M-shopping service quality dimensions and their effects on customer trust and loyalty: an empirical study96 cited
  • 2019How to Make E-Commerce More Successful by Use of Kano’s Model to Assess Customer Satisfaction in Terms of Sustainable Development94 cited
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