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It is important to consider the local people’s evaluation in increasing the effectiveness of the sustainable planning process in urban system planning. In this work, the sustainability of urban system planning in Shu city of Kazakhstan is evaluated according to the defined dimensions, which play a key role in determining the population’s living standard, and the indicators of each dimension are compared. The data are obtained mainly through the household questionnaire survey, field observations, in depth interviews, and focus group discussion. In total, 832 representative respondents were surveyed with five-point Likert scale questions in this paper. The study used 42 indicators based on six dimensions: environmental, social, cultural, economic, religious/spiritual, and institutional dimensions. The results of this analysis show that the sustainability level of urban system planning in Shu city is at a low level in all six dimensions. The results of the indicator analysis show that the people of this region are generally not satisfied with the solution of some environmental, social, and economic problems in Shu city. At the same time, residents rated the indicators of institutional stability as better, on the contrary, they rated cultural and religious/spiritual indicators relatively high. As a result, we initially asserted that the sustainability of the urban system planning in Shu city is not satisfactory considering the existing possibilities. To eliminate this shortcoming, the authorities responsible for planning the urban system should jointly develop a project policy for sustainable development with all interested parties.
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