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Airbnb customer experience in long-term stays: a structural topic model and ChatGPT-driven analysis of the reviews of remote workers
16 references·0 citing·49 second hop
Airbnb customer experience in long-term stays: a structural topic model and ChatGPT-driven analysis of the reviews of remote workers (2024)Airbnb customer experience in long-term s…Customer experience in the hotel industry: a systematic literature review and research agenda (2023)Customer experience in the ho…Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis (2021)Two decades of customer exper…Digital nomads’ lifestyles and coworkation (2021)Digital nomads’ lifestyles an…What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention (2020)What Makes Airbnb Experiences…Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation (2020)Employing structural topic mo…What do hotel customers complain about? Text analysis using structural topic model (2019)What do hotel customers compl…The construction of home feeling by Airbnb guests in the sharing economy: A semantics perspective (2019)The construction of home feel…What do Airbnb users care about? An analysis of online review comments (2018)What do Airbnb users care abo…The Digital Nomad Lifestyle: (Remote) Work/Leisure Balance, Privilege, and Constructed Community (2018)The Digital Nomad Lifestyle: …Value co-creation and co-destruction in the Airbnb sharing economy (2017)Value co-creation and co-dest…The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry (2017)The Rise of the Sharing Econo…Customer experience – a review and research agenda (2017)Customer experience – a revie…Airbnb – an exploration of value co-creation experiences in Jamaica (2017)Airbnb – an exploration of va…Identifying salient attributes of peer-to-peer accommodation experience (2016)Identifying salient attribute…Structural Topic Models for Open‐Ended Survey Responses (2014)Structural Topic Models for O…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Content Analysis in Mass Communication: Assessment and Reporting of Intercoder Reliability (2002)Computational Social Science (2009)Text as Data: The Promise and Pitfalls of Automatic Content Analysis Methods for Political Texts (2013)A Model of Text for Experimentation in the Social Sciences (2016)stm : An R Package for Structural Topic Models (2019)The Diversity–Innovation Paradox in Science (2020)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Business Intelligence and Analytics: From Big Data to Big Impact (2012)You are what you can access: Sharing and collaborative consumption online (2013)Unraveling customer sustainable consumption behaviors in sharing economy: A socio-economic approach based on social exchange theory (2018)When guests trust hosts for their words: Host description and trust in sharing economy (2018)Sharing economy business models for sustainability (2020)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Brand experience effects on brand attachment: The role of brand trust, age, and income: anglais (2019)Measuring customer experience in service: A systematic review (2019)Relationship quality determinants and outcomes in retail banking services: The role of customer experience (2019)Content Analysis: An Introduction to its Methodology. (1984)Qualitative Data Analysis: An Expanded Sourcebook (1994)Progress on Airbnb: a literature review (2019)The effect of the Covid-19 on sharing economy activities (2020)The rise of artificial intelligence – understanding the AI identity threat at the workplace (2021)Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector (2013)The sharing economy: Why people participate in collaborative consumption (2015)Big data and analytics in hospitality and tourism: a systematic literature review (2021)Questions of travel: postmodern discourses of displacement (1997)Pedagogies of Crossing (2005)Fortunes of feminism: from state-managed capitalism to neoliberal crisis (2014)Digital nomads: freedom, responsibility and the neoliberal order (2020)The freedom trap: digital nomads and the use of disciplining practices to manage work/leisure boundaries (2020)Decision Factors for Remote Work Adoption: Advantages, Disadvantages, Driving Forces and Challenges (2021)A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)Maps of Bounded Rationality: Psychology for Behavioral Economics (2003)Investigating Key Attributes in Experience and Satisfaction of Hotel Customer Using Online Review Data (2019)Fifty years of information management research: A conceptual structure analysis using structural topic modeling (2021)Prospect Theory: An Analysis of Decision under Risk (1979)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2017The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry2,374 cited
  • 2014Structural Topic Models for Open‐Ended Survey Responses1,967 cited
  • 2018What do Airbnb users care about? An analysis of online review comments481 cited
  • 2019What do hotel customers complain about? Text analysis using structural topic model379 cited
  • 2017Customer experience – a review and research agenda377 cited
  • 2017Value co-creation and co-destruction in the Airbnb sharing economy349 cited
  • 2021Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis324 cited
  • 2016Identifying salient attributes of peer-to-peer accommodation experience300 cited
  • 2018The Digital Nomad Lifestyle: (Remote) Work/Leisure Balance, Privilege, and Constructed Community291 cited
  • 2017Airbnb – an exploration of value co-creation experiences in Jamaica187 cited
  • 2021Digital nomads’ lifestyles and coworkation162 cited
  • 2019The construction of home feeling by Airbnb guests in the sharing economy: A semantics perspective155 cited
  • 2020Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation138 cited

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  • 2020What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention137 cited
  • 2023Customer experience in the hotel industry: a systematic literature review and research agenda94 cited
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