References

• 1994The Commitment-Trust Theory of Relationship Marketing23,031 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
• 1963Towards an understanding of inequity.5,251 cited
• 1992Managing Brand Equity: Capitalizing on the Value of a Brand Name2,486 cited
• 2013Convenience samples of college students and research reproducibility582 cited
• 2020Brand trust and brand loyalty in mall shoppers376 cited
• 2020The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator139 cited
• 2020The impact of service quality and price on passengers' loyalty towards low-cost airlines: The Southeast Asia perspective137 cited
• 2020Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry136 cited
• 2023How do social media influencers inspire consumers' purchase decisions? The mediating role of parasocial relationships120 cited
• 2019Determinants of customer satisfaction with airline services: An analysis of customer feedback big data