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Relationship Marketing in Airbnb: A Qualitative Study on the Perspectives of Professional and nonprofessional Hosts
16 references·0 citing·48 second hopsampled
Relationship Marketing in Airbnb: A Qualitative Study on the Perspectives of Professional and nonprofessional Hosts (2024)Relationship Marketing in Airbnb: A Quali…Marketing in the Sharing Economy (2019)Marketing in the Sharing Econ…When guests trust hosts for their words: Host description and trust in sharing economy (2018)When guests trust hosts for t…What drives purchase intention on Airbnb? Perspectives of consumer reviews, information quality, and media richness (2018)What drives purchase intentio…Online relationship marketing (2018)Online relationship marketingConsumer segmentation within the sharing economy: The case of Airbnb (2018)Consumer segmentation within …Customer experience management in hospitality (2017)Customer experience managemen…Identifying salient attributes of peer-to-peer accommodation experience (2016)Identifying salient attribute…Factors of satisfaction and intention to use peer-to-peer accommodation (2016)Factors of satisfaction and i…Drivers and barriers of peer-to-peer accommodation stay – an exploratory study with American and Finnish travellers (2016)Drivers and barriers of peer-…Airbnb: the future of networked hospitality businesses (2016)Airbnb: the future of network…Trust and Reputation in the Sharing Economy: The Role of Personal Photos on Airbnb (2015)Trust and Reputation in the S…The sharing economy: Why people participate in collaborative consumption (2015)The sharing economy: Why peop…Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again (2015)Collaborative consumption: de…The effect of website features in online relationship marketing: A case of online hotel booking (2014)The effect of website feature…Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector (2013)Airbnb: disruptive innovation…Social Exchange Theory (1976)Social Exchange TheoryEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Commitment-Trust Theory of Relationship Marketing (1994)Sharing economy: A review and agenda for future research (2016)The limits of trust-free systems: A literature review on blockchain technology and trust in the sharing economy (2018)The sharing economy and digital platforms: A review and research agenda (2018)Staged Authenticity: Arrangements of Social Space in Tourist Settings (1973)Disruptive technologies: catching the wave (1995)A survey of trust and reputation systems for online service provision (2005)The Platform Society (2018)Co‐creating unique value with customers (2004)The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry (2017)When Tourists Move In: How Should Urban Planners Respond to Airbnb? (2017)Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model (2018)Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading? (2020)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sharing for people, planet or profit? Analysing motivations for intended sharing economy participation (2016)Social Behavior as Exchange (1958)The Social Psychology of Groups (1959)Social Exchange Theory: An Interdisciplinary Review (2005)Social Exchange Theory (2006)7 Redesigning Work Design Theories: The Rise of Relational and Proactive Perspectives (2009)Exchange and Power in Social Life (2017)Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition (1974)Trust, Reciprocity, and Social History (1995)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Writing Integrative Literature Reviews: Guidelines and Examples (2005)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Service quality and customer satisfaction: The moderating effects of hotel star rating (2019)Service robots in hotels: understanding the service quality perceptions of human-robot interaction (2019)Customer experience management in the age of big data analytics: A strategic framework (2020)The Strength of Weak Ties (1973)Users of the world, unite! The challenges and opportunities of Social Media (2009)Live streaming commerce from the sellers’ perspective: implications for online relationship marketing (2020)The evolving role of artificial intelligence in marketing: A review and research agenda (2021)Personalization in personalized marketing: Trends and ways forward (2022)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Branding in a Hyperconnected World: Refocusing Theories and Rethinking Boundaries (2020)Designing conceptual articles: four approaches (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The theory of planned behavior (1991)You are what you can access: Sharing and collaborative consumption online (2013)Circular business models: A review (2020)
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References

  • 1976Social Exchange Theory3,527 cited
  • 2015The sharing economy: Why people participate in collaborative consumption3,469 cited
  • 2013Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector1,881 cited
  • 2015Trust and Reputation in the Sharing Economy: The Role of Personal Photos on Airbnb1,361 cited
  • 2015Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again1,325 cited
  • 2019Marketing in the Sharing Economy779 cited
  • 2016Factors of satisfaction and intention to use peer-to-peer accommodation645 cited
  • 2016Airbnb: the future of networked hospitality businesses580 cited
  • 2018Online relationship marketing472 cited
  • 2017Customer experience management in hospitality442 cited
  • 2016Drivers and barriers of peer-to-peer accommodation stay – an exploratory study with American and Finnish travellers366 cited
  • 2018What drives purchase intention on Airbnb? Perspectives of consumer reviews, information quality, and media richness337 cited
  • 2014The effect of website features in online relationship marketing: A case of online hotel booking308 cited
  • 2018Consumer segmentation within the sharing economy: The case of Airbnb305 cited

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2016
Identifying salient attributes of peer-to-peer accommodation experience
300 cited
  • 2018When guests trust hosts for their words: Host description and trust in sharing economy263 cited
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