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Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport
16 references·1 citing·51 second hop
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(1999)Whence Consumer Loyalty?Measuring physical distribution service quality (1997)Measuring physical distributi…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Physical Distribution Service: A Fundamental Marketing Concept? (1989)Physical Distribution Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Roles of logistics service quality in shaping generation Z customers’ repurchase intention and electronic word of mouth in E-commerce industry (2025)Roles of logistics service qu…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(1999)Realist review - a new method of systematic review designed for complex policy interventions (2005)Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process (2017)Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory (2018)Dockless bike-sharing systems: what are the implications? (2020)Coefficient Alpha and the Internal Structure of Tests (1951)What is coefficient alpha? An examination of theory and applications. (1993)OECD Education Working Papers (2010)Knowledge, attitude, and practice regarding COVID-19 outbreak in Bangladesh: An online-based cross-sectional study (2020)Knowledge, attitudes, and practices towards COVID-19 among Chinese residents during the rapid rise period of the COVID-19 outbreak: a quick online cross-sectional survey (2020)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Possessions and the Extended Self (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives (1970)Comparative fit indexes in structural models. (1990)The use of expert judges in scale development (2003)Online service quality dimensions and their relationships with satisfaction (2004)The effect of service quality and customer satisfaction on customer loyalty (2019)Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction (2020)
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References

  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2017The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education10,661 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
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  • 2019Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status280 cited

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2016
Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit
274 cited
  • 2010Assessing the Unidimensionality of Psychological Scales: Using Multiple Criteria from Factor Analysis251 cited
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    • 2025Roles of logistics service quality in shaping generation Z customers’ repurchase intention and electronic word of mouth in E-commerce industry22 cited