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A Literature Review on Smart Technologies in Service Systems: HOW Should We Work in Future?
13 references·0 citing·55 second hop
A Literature Review on Smart Technologies in Service Systems: HOW Should We Work in Future? (2024)A Literature Review on Smart Technologies…Systematic Literature Reviews: Steps and Practical Tips (2023)Systematic Literature Reviews…How smart technology empowers consumers in smart retail stores? The perspective of technology readiness and situational factors (2023)How smart technology empowers…A Critical Review of Literature Review Methodologies (2023)A Critical Review of Literatu…Smart HRM 4.0 for achieving organizational performance: a dynamic capability view perspective (2022)Smart HRM 4.0 for achieving o…IoT Adoption and Application for Smart Healthcare: A Systematic Review (2022)IoT Adoption and Application …Integration of artificial intelligence of things (AIoT) in the public sector: drivers, barriers and future research agenda (2022)Integration of artificial int…Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework (2021)Evaluation of logistics provi…Artificial intelligence and HRM: identifying future research Agenda using systematic literature review and bibliometric analysis (2021)Artificial intelligence and H…Understanding the customer experience with smart services (2020)Understanding the customer ex…How Technology is Changing Retail (2020)How Technology is Changing Re…Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning (2017)Big Data, Big Insights? Advan…Enabling smart retail settings via mobile augmented reality shopping apps (2016)Enabling smart retail setting…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Firm Resources and Sustained Competitive Advantage (1991)Evolving to a New Dominant Logic for Marketing (2003)Firm resources and sustained competitive advantage (2004)Domo Arigato Mr. Roboto (2016)Customer experience: fundamental premises and implications for research (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Hedonic Information Systems1 (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Generation Z consumers' expectations of interactions in smart retailing: A future agenda (2017)Shopping in the digital world: Examining customer engagement through augmented reality mobile applications (2019)The digital revolution in the travel and tourism industry (2019)Qualitative Data Analysis: An Expanded Sourcebook (1994)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Customer experience challenges: bringing together digital, physical and social realms (2018)Literature review as a research methodology: An overview and guidelines (2019)Artificial intelligence in marketing: Systematic review and future research direction (2021)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Seeking Qualitative Rigor in Inductive Research (2012)Customer ecosystems: exploring how ecosystem actors shape customer experience (2022)Immersive netnography: a novel method for service experience research in virtual reality, augmented reality and metaverse contexts (2022)Investigating the moderating role of AI-enabled services on flow and awe experience (2022)Diffusion of innovations (2003)Diffusion of Innovations 1 (2019)Strategizing Retailing in the New Technology Era (2021)The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution (2022)Factors affecting performance expectancy and intentions to use ChatGPT: Using SmartPLS to advance an information technology acceptance framework (2024)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Does service quality influence operational and financial performance of third party logistics service providers? A mixed multi criteria decision making -text mining-based investigation (2021)Past, present, and future of sustainable finance: insights from big data analytics through machine learning of scholarly research (2022)The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation: Green development and innovation perspective in banking service (2023)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Bibliometric Methods in Management and Organization (2013)Analyzing the impact of artificial intelligence on employee productivity: the mediating effect of knowledge sharing and well‐being (2023)Impact of AI-focussed technologies on social and technical competencies for HR managers – A systematic review and research agenda (2024)Transformative AI in human resource management: enhancing workforce planning with topic modeling (2024)Understanding Technology Adoption: Theory and Future Directions for Informal Learning (2009)The literature review of technology adoption models and theories for the novelty technology (2017)A global database of COVID-19 vaccinations (2021)Adoption Intention of an IoT Based Healthcare Technologies in Rehabilitation Process (2023)Adoption of Internet of Things: A systematic literature review and future research agenda (2023)Towards a unified model of consumers’ intentions to use drone food delivery services (2023)Privacy in the Internet of Things: threats and challenges (2013)Artificial Intelligence and the Public Sector—Applications and Challenges (2018)AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings (2020)The synergistic interplay of artificial intelligence and digital twin in environmentally planning sustainable smart cities: A comprehensive systematic review (2024)The efficacy of UTAUT3 in AIoT integration within library systems (2025)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)How organizational unlearning leverages digital process innovation to improve performance: The moderating effects of smart technologies and environmental turbulence (2023)The impact of AI-powered technologies on aesthetic, cognitive and affective experience dimensions: a connected store experiment (2023)Why users continue E-commerce chatbots? 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References

  • 2015Service Research Priorities in a Rapidly Changing Context1,494 cited
  • 2016Enabling smart retail settings via mobile augmented reality shopping apps597 cited
  • 2020How Technology is Changing Retail554 cited
  • 2017Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning205 cited
  • 2021Artificial intelligence and HRM: identifying future research Agenda using systematic literature review and bibliometric analysis205 cited
  • 2022IoT Adoption and Application for Smart Healthcare: A Systematic Review193 cited
  • 2020Understanding the customer experience with smart services99 cited
  • 2021Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework76 cited
  • 2023How smart technology empowers consumers in smart retail stores? The perspective of technology readiness and situational factors59 cited
  • 2022Integration of artificial intelligence of things (AIoT) in the public sector: drivers, barriers and future research agenda50 cited
  • 2022Smart HRM 4.0 for achieving organizational performance: a dynamic capability view perspective44 cited
  • 2023A Critical Review of Literature Review Methodologies31 cited
  • 2023Systematic Literature Reviews: Steps and Practical Tips27 cited

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