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Editorial: Harnessing the Experience Capital of the Hospitality and Tourism Industry · Study

WorkEditorial: Harnessing the Experience Capital of the Hospitality and Tourism Industry

Laurie Luorong Wu2024

Work2024

Editorial: Harnessing the Experience Capital of the Hospitality and Tourism Industry

Laurie Luorong Wu · Alei Fan · Yuansi Hou · Wei Wei

0 citations·0/0 files stored·Journal of Hospitality & Tourism Research

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Hospitality and Tourism Education Diverse Aspects of Tourism Research Intellectual Capital and Performance Analysis

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References

1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity 1996The Behavioral Consequences of Service Quality 2010Building and measuring employee‐based brand equity 2017Customer satisfaction, service quality, and customer value: years 2000-2015 2013How Customer Satisfaction Affects Employee Satisfaction and Retention in a Professional Services Context 2024Experiential Marketing to Gen Z: Fine-Tuning Brand Experience Through Virtual Reality 2024Hotel Inspiration: How the Substantive Servicescape Inspires Customer Satisfaction 2024The Role of Brand Authenticity and Existential Authenticity in Building Brand Loyalty Toward LGBT-Friendly Hotels

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Details

Year2024

Typeeditorial

Published2024-09-27

VenueJournal of Hospitality & Tourism Research

ISSN-L0741-5095

Languageen

Citations0

Files0 public / 0

ShelfHospitality and Tourism Education

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doi10.1177/10963480241290686

openalex_workW4402900973

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