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AR atmospherics and virtual social presence impacts on customer experience and customer engagement behaviours
16 references·1 citing·46 second hop
AR atmospherics and virtual social presence impacts on customer experience and customer engagement behaviours (2024)AR atmospherics and virtual social presen…Past, present, and future of customer engagement (2021)Past, present, and future of …Traveling with Companions: The Social Customer Journey (2020)Traveling with Companions: Th…The future of in-store technology (2019)The future of in-store techno…Shopping in the digital world: Examining customer engagement through augmented reality mobile applications (2019)Shopping in the digital world…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…We ARe at home: How augmented reality reshapes mobile marketing and consumer-brand relationships (2018)We ARe at home: How augmented…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Managing Status: How Luxury Brands Shape Class Subjectivities in the Service Encounter (2017)Managing Status: How Luxury B…Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Competitive Advantage through Engagement (2015)Competitive Advantage through…Customer Value Creation: A Practical Framework (2007)Customer Value Creation: A Pr…An integrative framework capturing experiential and utilitarian shopping experience (2007)An integrative framework capt…Social-Servicescape Conceptual Model (2003)Social-Servicescape Conceptua…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…A GENERAL PSYCHOEVOLUTIONARY THEORY OF EMOTION (1980)A GENERAL PSYCHOEVOLUTIONARY …When reality meets intelligence: Integrating ARIx attributes with spatial immersion, self-brand connection, and aesthetic experience to influence retail brand equity (2025)When reality meets intelligen…Atmospherics as a Marketing Tool (1974)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Exploring the Social Supportive Role of Third Places in Consumers' Lives (2006)New or repeat customers: How does physical environment influence their restaurant experience? (2011)Service Systems (2014)The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The balanced scorecard : measures that drive performance (1992)The Promise of Entrepreneurship as a Field of Research (2000)Co-creating value for luxury brands (2009)Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Characterizing Value as an Experience (2012)Trait-names: A psycho-lexical study. (1936)Nebraska Symposium on Motivation: 1955 (1957)Emotion: A Psychoevolutionary Synthesis (1980)Emotional Intelligence (1990)What's basic about basic emotions? (1990)Are Emotions Natural Kinds? (2006)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Research in Organizational Behavior (1984)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Toward a theory of customer engagement marketing (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Driving Brand Engagement Through Online Social Influencers: An Empirical Investigation of Sponsored Blogging Campaigns (2019)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)From Intentions to Actions: A Theory of Planned Behavior (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow (2021)Are users willing to embrace ChatGPT? Exploring the factors on the acceptance of chatbots from the perspective of AIDUA framework (2023)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)
this work references cited by second hop

References

  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.32,408 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 1980A GENERAL PSYCHOEVOLUTIONARY THEORY OF EMOTION2,239 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2015Competitive Advantage through Engagement1,182 cited
  • 2007Customer Value Creation: A Practical Framework1,011 cited
  • 2019Shopping in the digital world: Examining customer engagement through augmented reality mobile applications663 cited
  • 2003Social-Servicescape Conceptual Model576 cited
  • 2021Past, present, and future of customer engagement505 cited
  • 2019The future of in-store technology460 cited
  • 2018We ARe at home: How augmented reality reshapes mobile marketing and consumer-brand relationships396 cited
  • 2007An integrative framework capturing experiential and utilitarian shopping experience389 cited
  • 2020Traveling with Companions: The Social Customer Journey297 cited

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  • 2017Managing Status: How Luxury Brands Shape Class Subjectivities in the Service Encounter277 cited
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    • 2025When reality meets intelligence: Integrating ARIx attributes with spatial immersion, self-brand connection, and aesthetic experience to influence retail brand equity15 cited