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Assessing the impact of digital service innovation (DSI) on business performance: the mediating effect of Artificial Intelligence (AI)
16 references·0 citing·41 second hop
Assessing the impact of digital service innovation (DSI) on business performance: the mediating effect of Artificial Intelligence (AI) (2024)Assessing the impact of digital service i…Understanding managers’ attitudes and behavioral intentions towards using artificial intelligence for organizational decision-making (2021)Understanding managers’ attit…The impact of big data analytics and artificial intelligence on green supply chain process integration and hospital environmental performance (2021)The impact of big data analyt…How AI capabilities enable business model innovation: Scaling AI through co-evolutionary processes and feedback loops (2021)How AI capabilities enable bu…Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance (2021)Artificial intelligence capab…Artificial Intelligence and Business Value: a Literature Review (2021)Artificial Intelligence and B…Influence of artificial intelligence (AI) on firm performance: the business value of AI-based transformation projects (2020)Influence of artificial intel…The relationship between digitalization and servitization: The role of servitization in capturing the financial potential of digitalization (2019)The relationship between digi…Digital transformation: A multidisciplinary reflection and research agenda (2019)Digital transformation: A mul…Digital servitization business models in ecosystems: A theory of the firm (2019)Digital servitization busines…Big data analytics and artificial intelligence pathway to operational performance under the effects of entrepreneurial orientation and environmental dynamism: A study of manufacturing organisations (2019)Big data analytics and artifi…Adopting a platform approach in servitization: Leveraging the value of digitalization (2017)Adopting a platform approach …Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms (2016)Digitalization Capabilities a…Big data analytics and firm performance: Effects of dynamic capabilities (2016)Big data analytics and firm p…How Smart, Connected Products Are Transforming Companies (2015)How Smart, Connected Products…The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Understanding Relationship Marketing Outcomes (2002)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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A systematic literature review on algorithm aversion (2021)Responsible artificial intelligence governance: A review and research framework (2025)Cochrane Handbook for Systematic Reviews of Interventions (2008)Preferred reporting items for systematic review and meta-analysis protocols (PRISMA-P) 2015 statement (2015)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Re-Thinking Data Strategy and Integration for Artificial Intelligence: Concepts, Opportunities, and Challenges (2023)Digitalization and its influence on business model innovation (2018)Defining digital transformation: Results from expert interviews (2019)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)
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References

  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 2019Digital transformation: A multidisciplinary reflection and research agenda5,676 cited
  • 2016Big data analytics and firm performance: Effects of dynamic capabilities2,466 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,862 cited
  • 2021Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance1,693 cited
  • 2015How Smart, Connected Products Are Transforming Companies1,282 cited
  • 2020Influence of artificial intelligence (AI) on firm performance: the business value of AI-based transformation projects1,277 cited
  • 2021Artificial Intelligence and Business Value: a Literature Review1,041 cited
  • 2019Digital servitization business models in ecosystems: A theory of the firm1,000 cited
  • 2019Big data analytics and artificial intelligence pathway to operational performance under the effects of entrepreneurial orientation and environmental dynamism: A study of manufacturing organisations885 cited
  • 2019The relationship between digitalization and servitization: The role of servitization in capturing the financial potential of digitalization721 cited
  • 2021The impact of big data analytics and artificial intelligence on green supply chain process integration and hospital environmental performance702 cited
  • 2016Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms

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595 cited
  • 2021How AI capabilities enable business model innovation: Scaling AI through co-evolutionary processes and feedback loops583 cited
  • 2017Adopting a platform approach in servitization: Leveraging the value of digitalization578 cited
  • 2021Understanding managers’ attitudes and behavioral intentions towards using artificial intelligence for organizational decision-making566 cited
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