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Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs
16 references·0 citing·46 second hop
Sustaining Economic Growth: E-Service Quality’s Role in Fostering Customer Loyalty in Nigeria SMEs (2024)Sustaining Economic Growth: E-Service Qua…The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The impact of e-service quali…Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Modelling the relationship be…How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM (2018)How convenient is it? Deliver…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Effect of experiential value …Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…The development of an e-travel service quality scale (2007)The development of an e-trave…SERVCON: development and validation of a multidimensional service convenience scale (2007)SERVCON: development and vali…A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A trust-based consumer decisi…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Understanding Service Convenience (2002)Understanding Service Conveni…Online trust: a stakeholder perspective, concepts, implications, and future directions (2002)Online trust: a stakeholder p…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Structural Model Evaluation a…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Inequity In Social Exchange (1965)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)An empirical examination of factors influencing the intention to use mobile payment (2009)Measuring consumer perceptions of online shopping convenience (2013)Advances in Consumer Research (2025)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)On the Evaluation of Structural Equation Models (1988)PLS-SEM: Indeed a Silver Bullet (2011)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Structural Analysis of Covariance and Correlation Matrices (1978)EQS : structural equations program manual (1989)Fit Indexes, Lagrange Multipliers, Constraint Changes and Incomplete Data in Structural Models (1990)Alternative Ways of Assessing Model Fit (1992)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The role of E-service quality in shaping online meeting platforms: a case study from higher education sector (2020)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1970Determining Sample Size for Research Activities20,512 cited
  • 1989Structural Equations with Latent Variables17,512 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,372 cited
  • 1990Structural Model Evaluation and Modification: An Interval Estimation Approach7,404 cited
  • 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,825 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,941 cited
  • 2002Understanding Service Convenience1,659 cited
  • 2019The impact of e-service quality and customer satisfaction on customer behavior in online shopping917 cited
  • 2009Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants705 cited
  • 2002Online trust: a stakeholder perspective, concepts, implications, and future directions673 cited
  • 2018Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty612 cited
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How convenient is it? Delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
510 cited
  • 2007SERVCON: development and validation of a multidimensional service convenience scale502 cited
  • 2007The development of an e-travel service quality scale479 cited
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