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Consumer response to E-commerce service failure: Leveraging repurchase intentions through strategic recovery policies
16 references·0 citing·47 second hop
Consumer response to E-commerce service failure: Leveraging repurchase intentions through strategic recovery policies (2024)Consumer response to E-commerce service f…Artificial intelligence and adaptive response to market changes: A strategy to enhance firm performance and innovation (2024)Artificial intelligence and a…Revenue-increasing effect of rural e-commerce: A perspective of farmers' market integration and employment growth (2023)Revenue-increasing effect of …From virtual to reality: The power of augmented reality in triggering impulsive purchases (2023)From virtual to reality: The …Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making (2020)Return policy, No joke: An in…Repurchase intentions in Y generation: mediation of trust and e-satisfaction (2020)Repurchase intentions in Y ge…Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention (2020)Examining the impact of intan…The leniency of return policy and consumers’ repurchase intention in online retailing (2019)The leniency of return policy…Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer (2019)Effects of online retailer af…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…Competing with loyalty: How to design successful customer loyalty reward programs (2018)Competing with loyalty: How t…Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites (2017)Effect of service recovery on…Online shopping delivery delay: Finding a psychological recovery strategy by online consumer experiences (2013)Online shopping delivery dela…The internet, consumer empowerment and marketing strategies (2006)The internet, consumer empowe…Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(1980)On the Evaluation of Structural Equation Models (1988)Dynamic capabilities and strategic management (1997)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Artificial intelligence capability and organizational performance: unraveling the mediating mechanisms of decision-making processes (2024)Transforming banking: Examining the role of AI technology innovation in boosting banks financial performance (2024)Artificial intelligence and innovation capability: A dynamic capabilities perspective (2025)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 2006The internet, consumer empowerment and marketing strategies382 cited
  • 2024Artificial intelligence and adaptive response to market changes: A strategy to enhance firm performance and innovation243 cited
  • 2017Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites231 cited
  • 2020Repurchase intentions in Y generation: mediation of trust and e-satisfaction211 cited
  • 2019Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer144 cited
  • 2013Online shopping delivery delay: Finding a psychological recovery strategy by online consumer experiences84 cited
  • 2023Revenue-increasing effect of rural e-commerce: A perspective of farmers' market integration and employment growth83 cited
  • 2019The leniency of return policy and consumers’ repurchase intention in online retailing80 cited
  • 2018Competing with loyalty: How to design successful customer loyalty reward programs

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79 cited
  • 2023From virtual to reality: The power of augmented reality in triggering impulsive purchases77 cited
  • 2020Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention73 cited
  • 2020Return policy, No joke: An investigation into the impact of a retailer's return policy on consumers' decision making70 cited
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