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Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan
16 references·0 citing·34 second hop
Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan (2024)Perceived service quality and student sat…CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)CB-SEM vs PLS-SEM methods for…Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Assessing measurement model q…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Estimation issues with PLS and CBSEM: Where the bias lies! (2016)Estimation issues with PLS an…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Higher education and its communities: Interconnections, interdependencies and a research agenda (2008)Higher education and its comm…Sample Size in Factor Analysis: The Role of Model Error (2001)Sample Size in Factor Analysi…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Sample size in factor analysis. (1999)Sample size in factor analysi…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Specification, evaluation, and interpretation of structural equation models (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)PLS-SEM: Indeed a Silver Bullet (2011)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Alternative Ways of Assessing Model Fit (1992)Power analysis and determination of sample size for covariance structure modeling. (1996)Evaluating the use of exploratory factor analysis in psychological research. (1999)To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits (2002)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of Structural Equation Modeling (2012)Partial Least Squares Structural Equation Modeling (2021)
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References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 1999Sample size in factor analysis.5,487 cited
  • 2019Assessing measurement model quality in PLS-SEM using confirmatory composite analysis5,439 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2021CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting2,482 cited
  • 2016Estimation issues with PLS and CBSEM: Where the bias lies!1,803 cited

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  • 2001Sample Size in Factor Analysis: The Role of Model Error1,128 cited
  • 2008Higher education and its communities: Interconnections, interdependencies and a research agenda961 cited
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