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Effects of Perceived Benefits, Value, and Relationships of Brands in an Online-to-Offline Context: Moderating Effect of ESG Activities
16 references·0 citing·53 second hop
Effects of Perceived Benefits, Value, and Relationships of Brands in an Online-to-Offline Context: Moderating Effect of ESG Activities (2024)Effects of Perceived Benefits, Value, and…How perceived trust mediates merchant's intention to use a mobile wallet technology (2019)How perceived trust mediates …Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)Understanding the effect of s…The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty (2017)The impact of service quality…ESG performance and firm value: The moderating role of disclosure (2017)ESG performance and firm valu…S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)S-D logic–informed customer e…Modeling Consumers’ Adoption Intentions of Remote Mobile Payments in the United Kingdom: Extending UTAUT with Innovativeness, Risk, and Trust (2015)Modeling Consumers’ Adoption …Does it pay to be really good? addressing the shape of the relationship between social and financial performance (2012)Does it pay to be really good…Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Do social media marketing act…Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Factors influencing the adopt…An assessment of value creation in mobile service delivery and the moderating role of time consciousness (2006)An assessment of value creati…Value-based Adoption of Mobile Internet: An empirical investigation (2005)Value-based Adoption of Mobil…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)A conceptual model of perceiv…Customer Relationship Management: Emerging Practice, Process, and Discipline (2002)Customer Relationship Managem…Building Brand Community (2002)Building Brand CommunityConsumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)The concept of perceived value: a systematic review of the research (2007)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Tensions in Corporate Sustainability: Towards an Integrative Framework (2014)Do ESG Controversies Matter for Firm Value? 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(2009)Prospect Theory: An Analysis of Decision under Risk (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Why people use social networking sites: An empirical study integrating network externalities and motivation theory (2011)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Factors influencing acceptance of technology for aging in place: A systematic review (2014)The theory of planned behavior (1991)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)The Strength of Weak Ties (1973)Basics of Qualitative Research (1992)Basics of Qualitative Research (1992)Service-dominant logic 2025 (2016)Toward a theory of customer engagement marketing (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Econometric Analysis of Cross Section and Panel Data (2001)Do environmental, social, and governance activities improve corporate financial performance? (2018)The Influence of Firm Size on the ESG Score: Corporate Sustainability Ratings Under Review (2019)Impact of ESG performance on firm value and profitability (2022)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 2011Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand2,755 cited
  • 2002Building Brand Community2,661 cited
  • 2005Value-based Adoption of Mobile Internet: An empirical investigation2,133 cited
  • 2008Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit2,085 cited
  • 2017ESG performance and firm value: The moderating role of disclosure1,900 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 2012Does it pay to be really good? addressing the shape of the relationship between social and financial performance1,260 cited
  • 2003A conceptual model of perceived customer value in e‐commerce: A preliminary investigation1,108 cited
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  • 2015Modeling Consumers’ Adoption Intentions of Remote Mobile Payments in the United Kingdom: Extending UTAUT with Innovativeness, Risk, and Trust969 cited
  • 2006An assessment of value creation in mobile service delivery and the moderating role of time consciousness897 cited
  • 2018Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction

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700 cited
  • 2002Customer Relationship Management: Emerging Practice, Process, and Discipline682 cited
  • 2017The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty501 cited
  • 2019How perceived trust mediates merchant's intention to use a mobile wallet technology470 cited
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