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The article considers the issues of improving the processes of adaptation and training of officials in the context of changes in customs administration in order to prevent personnel risks. The purpose of this study is to formulate practical recommendations for improving the processes of professional adaptation and training of customs officials. The authors conducted a comparative analysis of scientific studies, the results of which can be of practical importance for increasing the efficiency of personnel measures for adaptation and training of officials in the process of customs service. The following methods were used in the study: expert survey, methodology for diagnosing personnel risks, hierarchy analysis method, methodology for assessing the comfort index of the workspace and methods of mathematical modeling. The article presents an analysis of the results of expert surveys to determine the significance of practical recommendations for improving the methods of professional adaptation and training of customs officials. The experts were customs officials and retired customs officials. The most significant recommendations for improving the methods of professional adaptation and training of officials were determined based on the hierarchy analysis method (HAM). The authors analyzed the factors of the organizational environment of the customs authority that have a potential impact on the effectiveness of adaptation and training of officials: the index of comfort of the working space; the indicator of personnel risks in the area of professional adaptation and training of personnel; the general indicator of personnel risks.
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