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Between the Client and the Institutional System: Street-level Bureaucrats’ Discretion, Positioning, and Trust in Institutional Encounters with Forced Migrants in Finland and Sweden
16 references·0 citing·42 second hop
Between the Client and the Institutional System: Street-level Bureaucrats’ Discretion, Positioning, and Trust in Institutional Encounters with Forced Migrants in Finland and Sweden (2024)Between the Client and the Institutional …Working Within a System of Administrative Burden: How Street-Level Bureaucrats’ Role Perceptions Shape Access to the Promise of Higher Education (2021)Working Within a System of Ad…“I have learned my lesson”: How clients' trust betrayals shape the future ways in which street‐level bureaucrats cope with their clients (2021)“I have learned my lesson”: H…Playing defence: the impact of trust on the coping mechanisms of street-level bureaucrats (2020)Playing defence: the impact o…The creativity of coping: alternative tales of moral dilemmas among migration control officers (2018)The creativity of coping: alt…Neoliberalism, Nordic Welfare States and Social Work (2018)Neoliberalism, Nordic Welfare…When the State Meets the Street (2017)When the State Meets the Stre…Going the Extra Mile? How Street‐level Bureaucrats Deal with the Integration of Immigrants (2015)Going the Extra Mile? How Str…Work and the welfare state: street-level organizations and workfare politics (2014)Work and the welfare state: s…Abductive Analysis (2014)Abductive AnalysisRoutledge handbook of the welfare state (2013)Routledge handbook of the wel…State Agent or Citizen Agent: Two Narratives of Discretion (2000)State Agent or Citizen Agent:…Not So Different After All: A Cross-Discipline View Of Trust (1998)Not So Different After All: A…Typologies and Taxonomies (1994)Typologies and TaxonomiesCultural Stereotypes and Positioning Theory (1994)Cultural Stereotypes and Posi…Positioning: The Discursive Production of Selves (1990)Positioning: The Discursive P…Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service (1980)Street-Level Bureaucracy: The…Arguing and Thinking: A Rhetorical Approach to Social Psychology (1987)Discourse and Social Psychology: Beyond Attitudes and Behaviour (1988)Encompassing experience: Meanings and methods in health psychology (1997)The Positioning Diamond: A Trans‐Disciplinary Framework for Discourse Analysis (2009)Social Communication (2011)Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Bureaucracy: what government agencies do and why they do it (1990)Seeing like a State: How Certain Schemes to Improve the Human Condition Have Failed (1998)Politicians, Managers, and Street-Level Bureaucrats: Influences on Policy Implementation (2007)Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion (2013)Co-Production and Co-Creation (2018)How To Do Things With Words (1975)Forms of talk (1981)Feminist practice and poststructuralist theory (1988)Varieties of Positioning (1991)The social construction of the personal past and its implications for adult development. (2001)Who am I? Narration and its contribution to self and identity (2011)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Institutions, Institutional Change and Economic Performance (1990)On the dimensionality of organizational justice: A construct validation of a measure. (2001)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Working, Shirking, and Sabotage (1997)Grounded Theory and Sensitizing Concepts (2006)Emotional creaming: Street‐level bureaucrats’ prioritisation of migrant clients ‘likely to succeed’ in labour market integration (2021)Rule Formalization, Bureaucratic Red Tape, and Prosocial Rule Breaking Among Street-Level Bureaucrats: A Citizen-Centered Perspective (2022)Contrasting Supply-side, Demand-side and Combined Approaches to Labour Market Integration (2018)Control over Time: Employers, Workers, and Families Shaping Work Schedules (2018)Welfare Conditionality in Lived Experience: Aggregating Qualitative Longitudinal Research (2019)Positive psychology: Past, present, and (possible) future (2005)Measurement of Corporate Social Action (2006)A method for taxonomy development and its application in information systems (2012)Administrative Discretion and Active Representation: An Expansion of the Theory of Representative Bureaucracy (2003)Solutions When the Solution is the Problem: Arraying the Disarray in Development (2003)Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature (2015)The neurotic academic: anxiety, casualisation, and governance in the neoliberalising university (2018)Technologies of Crime Prediction: The Reception of Algorithms in Policing and Criminal Courts (2020)Abductive Coding: Theory Building and Qualitative (Re)Analysis (2022)Fieldwork in Political Theory: Five Arguments for an Ethnographic Sensibility (2017)Smart Technology and the Emergence of Algorithmic Bureaucracy: Artificial Intelligence in UK Local Authorities (2020)The flaws of policies requiring human oversight of government algorithms (2022)
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References

  • 1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
  • 1990Positioning: The Discursive Production of Selves5,357 cited
  • 1980Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service2,147 cited
  • 2014Abductive Analysis1,713 cited
  • 1994Typologies and Taxonomies961 cited
  • 2000State Agent or Citizen Agent: Two Narratives of Discretion820 cited
  • 2017When the State Meets the Street795 cited
  • 2014Work and the welfare state: street-level organizations and workfare politics207 cited
  • 1994Cultural Stereotypes and Positioning Theory141 cited
  • 2015Going the Extra Mile? How Street‐level Bureaucrats Deal with the Integration of Immigrants101 cited
  • 2020Playing defence: the impact of trust on the coping mechanisms of street-level bureaucrats97 cited
  • 2013Routledge handbook of the welfare state95 cited
  • 2018Neoliberalism, Nordic Welfare States and Social Work91 cited
  • 2021Working Within a System of Administrative Burden: How Street-Level Bureaucrats’ Role Perceptions Shape Access to the Promise of Higher Education90 cited
  • 2018The creativity of coping: alternative tales of moral dilemmas among migration control officers

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39 cited
  • 2021“I have learned my lesson”: How clients' trust betrayals shape the future ways in which street‐level bureaucrats cope with their clients36 cited
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