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Consumer self-optimization in a virtual showroom experience and its implications on online product return strategies
16 references·0 citing·42 second hop
Consumer self-optimization in a virtual showroom experience and its implications on online product return strategies (2025)Consumer self-optimization in a virtual s…Consumer Return Policies in Omnichannel Operations (2020)Consumer Return Policies in O…Pricing and service effort strategy in a dual-channel supply chain with showrooming effect (2019)Pricing and service effort st…Impact of product-design strategies on the operations of a closed-loop supply chain (2019)Impact of product-design stra…The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment (2018)The Value of Fit Information …The Impact of Online Product Reviews on Product Returns (2018)The Impact of Online Product …The Effect of Multi-Channel and Omni-Channel Retailing on Physical Stores (2018)The Effect of Multi-Channel a…Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits (2017)Offline Showrooms in Omnichan…When to introduce an online channel, and offer money back guarantees and personalized pricing? (2016)When to introduce an online c…To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns (2016)To Keep or Not to Keep: Effec…Online and Offline Information for Omnichannel Retailing (2016)Online and Offline Informatio…The Economic Value of Online Reviews (2015)The Economic Value of Online …How to win in an Omnichannel world (2014)How to win in an Omnichannel …Money-Back Guarantees: Helping the Low-Quality Retailer (2012)Money-Back Guarantees: Helpin…“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers (2010)“Bricks and Clicks”: The Impa…Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns (2009)Optimal Restocking Fees and I…Money back guarantees in retailing: matching products to consumer tastes (1995)Money back guarantees in reta…Consumer choice behavior in online and traditional supermarkets: The effects of brand name, price, and other search attributes (2000)Omni-channel marketing, integrated marketing communications and consumer engagement (2017)Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? (2018)Customer engagement through omnichannel retailing: The effects of channel integration quality (2018)Advertising as Information (1974)The Informational Role of Warranties and Private Disclosure about Product Quality (1981)The Theory of Industrial Organization (1988)Return policies and the optimal level of “hassle” (1998)Signaling the trustworthiness of small online retailers (2004)Monopolistic Competition with Outside Goods (1979)Supply Chain Coordination with Contracts (2003)Closed-Loop Supply Chain Models with Product Remanufacturing (2004)The Option Value of Returns: Theory and Empirical Evidence (2009)Closed‐Loop Supply Chains: A Critical Review, and Future Research* (2012)Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty (2013)Product and Price Competition in a Duopoly (1988)Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs (1995)Time Value of Commercial Product Returns (2006)Price competition and co-operation in a duopoly closed-loop supply chain (2014)Online and offline retailing: What we know and directions for future research (2022)Pricing and sales-effort analysis of dual-channel supply chain with channel preference, cross-channel return and free riding behavior based on revenue-sharing contract (2022)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Firm Strategies in the “Mid Tail” of Platform-Based Retailing (2011)The Impact of Cross-Channel Integration on Retailers’ Sales Growth (2015)The impact of channel integration on consumer responses in omni-channel retailing: The mediating effect of consumer empowerment (2018)Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Omni-channel management in the new retailing era: A systematic review and future research agenda (2020)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Agency Selling or Reselling? Channel Structures in Electronic Retailing (2015)Manufacturer’s financing strategy in a dual-channel supply chain: Third-party platform, bank, and retailer credit financing (2019)Big Data Analytics as a mediator in Lean, Agile, Resilient, and Green (LARG) practices effects on sustainable supply chains (2020)Contracting green product supply chains considering marketing efforts in the circular economy era (2021)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)How online word‐of‐mouth impacts receivers (2019)Understanding product returns: A systematic literature review using machine learning and bibliometric analysis (2021)Note—Effects of Centralization on Expected Costs in a Multi-Location Newsboy Problem (1979)Optimal pricing and remanufacturing mode in a closed-loop supply chain of WEEE under government fund policy (2020)Resale or agency sale? Equilibrium analysis on the role of live streaming selling (2022)
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References

  • 2017Offline Showrooms in Omnichannel Retail: Demand and Operational Benefits616 cited
  • 2010“Bricks and Clicks”: The Impact of Product Returns on the Strategies of Multichannel Retailers506 cited
  • 2016Online and Offline Information for Omnichannel Retailing470 cited
  • 1995Money back guarantees in retailing: matching products to consumer tastes368 cited
  • 2014How to win in an Omnichannel world327 cited
  • 2019Pricing and service effort strategy in a dual-channel supply chain with showrooming effect317 cited
  • 2020Consumer Return Policies in Omnichannel Operations263 cited
  • 2018The Impact of Online Product Reviews on Product Returns263 cited
  • 2009Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns261 cited
  • 2012Money-Back Guarantees: Helping the Low-Quality Retailer200 cited
  • 2016When to introduce an online channel, and offer money back guarantees and personalized pricing?188 cited
  • 2015The Economic Value of Online Reviews185 cited
  • 2016To Keep or Not to Keep: Effects of Online Customer Reviews on Product Returns168 cited
  • 2018The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment166 cited
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Impact of product-design strategies on the operations of a closed-loop supply chain
164 cited
  • 2018The Effect of Multi-Channel and Omni-Channel Retailing on Physical Stores157 cited
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