Article2025

How and when does enterprise social media usage threaten employees’ thriving at work? An affective perspective

11 citations0/0 files storedJournal of Enterprise Information Management

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Cyberloafing and Workplace Behavior Personal Information Management and User Behavior Technostress in Professional Settings

Abstract

Purpose The impact of enterprise social media (ESM) on employees is not always beneficial. The constant connectivity of ESM can trigger emotional issues, threatening employees' psychological states. This study aims to explore the potential risks of ESM usage on thriving at work by examining how ESM usage affects thriving and for whom this relationship is amplified. Design/methodology/approach Drawing on Affect Event Theory, this study proposes a research model for investigating the underlying mechanisms and boundary conditions of the negative impacts of different ESM usage patterns on employees' thriving at work. This study employed Smart-PLS 4.0 with structural equation modeling to analyze multi-wave survey data from 255 employees, testing the proposed model. Findings The results indicate the following: (1) ESM usage triggers employees' workplace fear of missing out (WFoMO), increasing their online vigilance and consequently hindering their thriving at work. (2) The impact of ESM usage on employees' WFoMO and thriving at work varies with their ambition levels, with high-ambition employees being more susceptible to negative effects and (3) Different types of ESM usage exert distinct effects on employees. Originality/value This study substantiates the potential negative impact of ESM usage on employees' thriving at work, contributing to the literature on the “dark side” of ESM usage and thriving at work. This study confirms the critical mediating role of emotion, offering a novel theoretical perspective on understanding the mechanisms linking ESM usage and its outcomes. Additionally, this study identifies the moderating role of employee ambition, complementing the boundary conditions of ESM usage.

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References

2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 2011PLS-SEM: Indeed a Silver Bullet 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It 1998The partial least squares approach for structural equation modeling.1977Estimating Nonresponse Bias in Mail Surveys 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 2001Accounting for common method variance in cross-sectional research designs.2011An assessment of the use of partial least squares structural equation modeling in marketing research

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