References

• 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
• 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
• 2008Warmth and Competence as Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map2,462 cited
• 2004Memory, History, Forgetting2,371 cited
• 1989An Empirical Examination of the Structural Antecedents of Attitude toward the Ad in an Advertising Pretesting Context2,191 cited
• 2004When Good Brands Do Bad1,552 cited
• 2009Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions1,337 cited
• 2009When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance980 cited
• 2007Group virtue: The importance of morality (vs. competence and sociability) in the positive evaluation of in-groups.954 cited
• 2010Institutional Logics and Institutional Pluralism: The Contestation of Care and Science Logics in Medical Education, 1967–2005866 cited
• 2012Brands as intentional agents framework: How perceived intentions and ability can map brand perception674 cited
• 2019A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights383 cited
• 2020Navigating the social world: Toward an integrated framework for evaluating self, individuals, and groups.