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Influence of Consumer Trust, Return Policy, and Risk Perception on Satisfaction with the Online Shopping Experience
16 references·1 citing·34 second hop
Influence of Consumer Trust, Return Policy, and Risk Perception on Satisfaction with the Online Shopping Experience (2025)Influence of Consumer Trust, Return Polic…The Future of Retailing (2017)The Future of RetailingPartial Least Squares Strukturgleichungsmodellierung (2017)Partial Least Squares Struktu…A Meta-analysis of Online Trust Relationships in E-commerce (2017)A Meta-analysis of Online Tru…Determinant Factors of E-commerce Adoption by SMEs in Developing Country: Evidence from Indonesia (2015)Determinant Factors of E-comm…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)Effects of various characteri…Customer Experience Management in Retailing: An Organizing Framework (2009)Customer Experience Managemen…A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A trust-based consumer decisi…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Consumer patronage and risk perceptions in Internet shopping (2003)Consumer patronage and risk p…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Consumer trust in an Internet store (2000)Consumer trust in an Internet…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping (1964)Perceived Risk and Consumer D…From necessity to identity: entrepreneurial perspectives on key drivers of second-hand clothing consumption in the Philippines’ ukay-ukay sector (2026)From necessity to identity: e…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The theory of planned behavior (1991)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)Consumer perceived risk: conceptualisations and models (1999)The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Validation Guidelines for IS Positivist Research (2004)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Adoption of artificial intelligence (AI) for talent acquisition in IT/ITeS organizations (2020)Students’ Acceptance of the COVID-19 Impact on Shifting Higher Education to Distance Learning in Poland (2020)Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation (2021)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents3,609 cited
  • 2000Consumer trust in an Internet store2,548 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
  • 2017Partial Least Squares Strukturgleichungsmodellierung1,325 cited
  • 2017The Future of Retailing1,192 cited
  • 2012Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance1,037 cited
  • 2009Customer Experience Management in Retailing: An Organizing Framework1,015 cited
  • 1964Perceived Risk and Consumer Decision-Making: The Case of Telephone Shopping927 cited
  • 2015

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Determinant Factors of E-commerce Adoption by SMEs in Developing Country: Evidence from Indonesia
560 cited
  • 2017A Meta-analysis of Online Trust Relationships in E-commerce540 cited
  • Cited by

    • 2026From necessity to identity: entrepreneurial perspectives on key drivers of second-hand clothing consumption in the Philippines’ ukay-ukay sector2 cited